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Updated: Sep 04, 2026
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Avaya 37820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice, Simulations, Drag and Drop, Scenario-Based |
| Passing Score: | Scaled score ~700/1000 or approx 70% |
| Real Exam Qty: | 60-65 |
| Exam Price: | $125-$175 USD |
| Exam Duration: | 90 minutes |
| Related Certifications: | ACDS-3781 Avaya Midsize Solution Design |
| Recommended Training: | Avaya Midmarket Solutions Design Training Avaya IP Office Implementation and Design |
| Exam Registration: | Pearson VUE Registration Avaya Learning Certification Portal |
| Sample Questions: | Avaya 37820X Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge |
| Official Syllabus URL: | https://learning.avaya.com/certifications/37820x.html |
Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - System sizing and capacity planning - Licensing requirements and calculation - Complete bill of materials preparation |
| Topic 2: Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Contact Center Select architecture - Agent, supervisor, and reporting features |
| Topic 3: Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - VoIP and unified communications network design - LAN/WAN design and considerations - QoS planning and bandwidth requirements |
| Topic 4: Unified Communications & Collaboration Design | 15% | - Integration with third-party systems - Mobility and remote worker solutions - Conferencing and collaboration applications - Voicemail and unified messaging design |
| Topic 5: Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - IP Office platform architecture and features - Licensing models and options - Deployment models: on-premise, hybrid, cloud |
| Topic 6: Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Identify business objectives and drivers - Analyze user and site communication needs |
| Topic 7: Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Post-deployment validation and support - Deployment strategies and rollout planning |
Avaya Midsize Solution Design Sample Questions:
Question 1
One of the security enhancements in the Powered By IP 0ffice offer is SIP Registrar Hardening that enables Better control to allow SIP clients to register using a whitelist and blacklist.
To which platform is this functionality relevant?
A. SCN IP500 V2
B. CentOS servers
C. Expansion IP500 V2
D. Linux servers
Question 2
You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and
200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?
A. 210 Telephony users and 425 UC users
B. 400 Telephony users and 235 UC users
C. 410 Telephony users and 225 UC users
D. 200 Telephony users and 435 UC users
Question 3
Refer to the Scenario: IT-FAC.
You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.
What is the reason for using the SBCE to terminate SIP trunks?
A. It provides NAT Traversal not available with direct termination.
B. It provides VPNIess remote worker functionality for 1600 endpoints.
C. It stops attacks and hacks before entering the private network.
D. It allows registration and authentication to be done in the core of the network.
Question 4
Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?
A. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
B. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses,
C. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
D. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
Question 5
You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.
Based on these factors, which IP Office deployment model would meet the customer requirements?
A. Hybrid Cloud
B. Public Cloud
C. Private Cloud
D. On-Premise
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: C |
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