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Updated: Aug 09, 2026
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Avaya 72201X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Core Components Support Certified Exam 72201X |
| Exam Number: | 72201X |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Available Languages: | English |
| Related Certifications: | Avaya Aura Core Components Implementation Avaya Aura Administration |
| Recommended Training: | Avaya Aura Core Components Training |
| Exam Registration: | Avaya Learning Pearson VUE Avaya Exams |
| Sample Questions: | Avaya 72201X Sample Questions |
| Exam Way: | Computer-based exam delivered via Pearson VUE testing centers or online proctoring (availability may vary by region). |
| Pre Condition: | Recommended experience with Avaya Aura platform administration and basic networking/VoIP concepts. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 72201X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communication Manager | - User administration and endpoints - Call routing and feature configuration |
| Troubleshooting and Maintenance | - System monitoring and performance analysis - Fault isolation and diagnostic tools |
| Messaging and Unified Communications | - Voicemail and messaging integration - UC application integration concepts |
| System Manager | - Security and user provisioning - System configuration and management |
| Session Manager | - Integration with enterprise telephony services - SIP routing and session handling |
| Avaya Aura Core Architecture | - System architecture and components overview - Core services and communication flows |
Avaya Aura® Core Components Support Certified Sample Questions:
1. What is the reason why the initial REGISTER request from a SIP endpoint is rejected by Avaya Aura Session Manager (SM)?
A) System manager needs time to look-up the Communication Address in its database.
B) The initial REGISTER request contains an invalid contact header.
C) The initial REGISTER request does not contain authentication details.
D) It must confirm the reliable delivery of this initial REGISTER request.
E) The initial REGISTER request is rejected only if the user provided the wrong security code/password.
2. Where can the alarm status of all Session Managers be viewed at a glance in Avaya Aura?
A) SIP Entity Monitoring
B) System Manager Dashboard
C) Session Manager Dashboard
D) Session Manager SIP Entity
E) Session Manager Administration
3. In the context of the 8D Troubleshooting Methodology, what Discipline is associated with the decision to temporarily use TCP in place of TLS?
A) Discipline 5 - Choose and Verify Corrective Actions
B) Discipline 1 - Establish the Team
C) Discipline 3 - Develop Interim Containment Actions
D) Discipline 2 - Describe the Problem
E) Discipline 4 - Determine Root Cause
4. You are preparing to enable EASG to provide Avaya Services local and remote access for performing support and system optimization.
What are the three methods to enable EASG during the implementation? (Choose three.)
A) Open a ticket to Avaya services and request to enable it
B) Using SMGR web GUI, check the "Enable EASG" check box on the desired component in the Inventory/Manage Elements screen
C) During the OVA deployment
D) Using SSH to access Avaya servers
E) Using the CLI command EASGManage after deployment
F) Using the SDM after the deployment
5. An IP (AST) user 1011111 and H.323 user 1011711 share a common Communication Manager (Evolution) server. Given the following actions:
CM will negotiate the codec for the H.323 endpoint based on CM configuration.
Session Manager verifies SIP user 1011111 in the registry and authenticates it. After authenticating the SIP user, Session Manager checks the SIP user's profile for sequence applications and routes the request to Communication Manager.
Communication Manager performs feature processing and terminates the call to the H.323 endpoint. If SIP user 1011111 calls H.323 user 1011711, in which order will these actions take place?
A) 4, 2, 1, 3
B) 2, 4, 1, 3
C) 4, 2, 3, 1
D) 4, 3, 2, 1
E) 3, 4, 2, 1
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B,C,E | Question # 5 Answer: C |
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