Purchase Avaya : 74970X Exam Materials and then pass exam easily
Updated: Aug 04, 2026
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60-68 |
| Exam Price: | $125 USD |
| Exam Format: | Multiple Choice |
| Recommended Training: | Avaya Oceana Solution Support Training |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | Avaya 74970X Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Hands-on experience with Avaya Oceana, familiarity with Avaya Aura components; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel and Workspace Troubleshooting | 25% | - Oceana IX Workspaces and agent tools - Voice, Email, Webchat, SMS channels - End-to-end tracing and resolution |
| Topic 2: Troubleshooting Avaya Oceana Core | 30% | - Breeze, ACM, AAEP and licensing issues - Log analysis and tracing tools - Monitor Portal and diagnostics |
| Topic 3: Avaya Oceana Solution Overview | 20% | - Architecture and core components - System interfaces and workflows - Interoperability with Avaya Aura |
| Topic 4: Integration and Best Practices | 10% | - Known issues and resolution guidelines - Support methodologies |
| Topic 5: Maintenance and Administration | 15% | - Health checks and routine operations - Omnichannel DataStore management - Backup and restore procedures |
Avaya Oceana® Solution Support Sample Questions:
1. Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?
A) It should match the Communication Manage FQDN.
B) It should match the Switch Connection Name in the AES server.
C) It should match the Communication Manager host name.
D) It should match the Communication Manager IP address.
2. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
A) Common Component cluster
B) OCP cluster
C) Each cluster
D) UAC cluster
3. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)
A) An LDAP connection issue was caused due to an incorrect LDAP parameter.
B) The session timed out due to a browser issue.
C) The Multimedia Cache database is unable to connect.
D) SMGR is not authorizing Agent to login.
4. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?
A) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
B) Add the new Avaya Oceana agent using Control Manager.
C) Remove the Agent ID from Communication Manager.
D) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
5. A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
A) /var/log/Avaya/dcm/pu/CSCService/CSCService.log
B) /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
C) /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
D) /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
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