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Updated: Aug 23, 2026
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Salesforce BA-201 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Business Analyst |
| Exam Number: | BA-201 |
| Passing Score: | 72% |
| Real Exam Qty: | 65 |
| Related Certifications: | Salesforce Certified Administrator |
| Exam Price: | USD 200 |
| Certificate Validity Period: | Maintain annually via Trailhead maintenance modules |
| Exam Duration: | 105 minutes |
| Available Languages: | English |
| Exam Format: | Multiple-choice, Multiple-select |
| Sample Questions: | Salesforce BA-201 Sample Questions |
| Exam Way: | Proctored exam delivered onsite at a testing center or in an online proctored environment. |
| Pre Condition: | None. Salesforce Administrator credential recommended but not required. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide |
Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Discovery | 17% | - Document business requirements and user stories - Conduct stakeholder interviews and workshops - Analyze current state and future state processes - Identify business needs, pain points, and objectives |
| Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Manage stakeholder expectations and priorities - Build consensus on requirements and solutions - Conduct effective meetings and presentations |
| Business Process Mapping | 17% | - Analyze impact of changes on stakeholders - Create process flow diagrams and documentation - Identify process gaps and improvement opportunities - Map current and future business processes |
| Requirements Management | 23% | - Prioritize requirements based on business value - Elicit and document functional and non-functional requirements - Validate and verify requirements with stakeholders - Manage requirements traceability |
| User Story Development | 20% | - Break down epics into manageable user stories - Define acceptance criteria for user stories - Write clear and actionable user stories - Manage user story backlog and prioritization |
Salesforce Certified Business Analyst Sample Questions:
1. What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
A) Complete testing, build training materials, and elicit requirements for the next iteration.
B) Create a data dictionary, write end user documentation, and review test scripts.
C) Gather business requirements; create process maps, and write user stories.
2. Of the following Locale Settings, select which one CANNOT be selected when creating a new user.
A) Working Hours
B) Locale
C) Language
D) Time Zone
3. The business analyst at Cloud Kicks received verbal acceptance of all user stories by the product owner and set the status of the user stories to ''Ready for Development'' on a spreadsheet. The development team later reports are unable to confirm which user stories are ready to be built.
A) The definition of done of the user stories was unclear.
B) The user stories were save outside of a shared repository
C) The user stories were linked to the incorrect business process map.
4. Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?
A) Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.
B) Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.
C) Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.
5. Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?
A) User stones translate requirements in a way that shows a product's value to the end user.
B) User stones decrease the need for collaboration within a product team throughout the project.
C) User stories provide specific details about a product early in the development lifecycle.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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