Purchase Genesys : GE0-601 Exam Materials and then pass exam easily
Updated: Aug 03, 2026
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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- There is a time limit of 120 minutes for the exam.
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
- This exam is offered in only English.
How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost
The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.
Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
The Interaction Center Certified Engineer(ICCE) certification includes the following topics:
Administering the CIC System
- Configuring ACD
- Configuring Client Button and Queue Columns
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Introduction to PureConnect Application Suite
- Basics of Interaction Supervisor
- Overview of Client Templates
- Managing Licenses
- Introduction to ACD Tools
- Managed IP Phone Configuration and Templates
- Using Response Management Libraries
- Workgroups ACD Skills
- Basics of Interaction Reporter
- Identify the components of the Interaction Administrator interface
- Overview of Interaction Center Business Manager
- Configuring Stations
- Managed IP Phone Network Provisioning
- Security and Compliance Enhancements
- Understand the configuration options available for ACD/Skills-Based routing
- Status Messages, Account Codes, and Wrap-up Codes
Configuring Call Flows
- Standard Inbound Operations
- Structure of a Node
- Schedule Configuration
- Email Operations
- Recognize and use the files and storage structure used by the Interaction Attendant
- Manage Voice Prompts
- Default Auto Attendant set of menus and operations
- Create and configure operations that comprise an Interaction Attendant menu
- Overview of Interaction Attendant user interface
- Email Schedules
- Publish, import, and export a new Interaction Attendant configuration
- Overview of Default Schedule
- Queue Operations
- Overview of Custom Profiles
- Overview of Default Profile
- Email Profiles
Interaction Center Certified Engineer (ICCE) Bootcamp
- Understanding Lines and Groups
- Site Information
- Reporting Tables
- Log Viewer
- SIP Line Configuration
- IC System Manager
- DHCP
- New License Generation
- SIP Station Configuration
- Using Interactive Update Client
- Configure Interaction Media Server
- SIP Proxy
- Interaction Center Platform Overview
- DID/DNIS Routing
- Configure Line Groups
- Gateways Overview
- WireShark Analyzer
- Installing IC and Interaction Media Server
- Interactive Update Provider Overview
- DNS Server
- TroubleShooting
- Interaction Center Security Methods
- Licensing Users and Stations
- Log Retrieval Assistant
- Codecs
- IC Survey File
- Dial Plan
- Post Installation Configuration
- Directory Server
- IC Licensing Overview
- Configure SIP addresses
- License Management and Allocation
- Interaction Subsystems
- Configuring IC Switchover Process
- Interaction Center Architecture
- Running Setup Assistant
- Configure Regionalization
- Database Server
Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.
Certification Advantages Upon completion of this course, you will be to:
- Install and configure Interaction Center components
- Deploy Genesys products in a VoIP environment
- Monitor, capture, and troubleshoot SIP traffic
- Configure the SIP components of an IC system
- Configure deployment scenarios
Genesys GE0-601 Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Certified Genesys Engineer (CGEB) |
| Exam Number: | GE0-601 |
| Real Exam Qty: | 60-75 |
| Related Certifications: | Genesys Cloud certifications Genesys Certified Professional certifications |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple choice, Multiple response |
| Exam Price: | USD 150-200 (varies by region and test provider) |
| Passing Score: | Typically 65-75% (varies by exam version) |
| Exam Way: | Online proctored or authorized testing center (Pearson VUE or Genesys certification portal depending on region) |
| Pre Condition: | Recommended: Experience with contact center operations and Genesys Cloud platform administration; no strict prerequisite certification required. |
| Official Syllabus URL: | https://www.genesys.com/services/certifications |
Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Real-time and historical reporting - Performance dashboards and metrics |
| Topic 2: Contact Center Configuration | - User and role management - Workforce and operational settings - Queues, skills, and routing configuration |
| Topic 3: Architecting Customer Interactions | - Routing strategies and flow control - IVR and call flow design - Digital channels configuration (chat, email, messaging) |
| Topic 4: Integrations and APIs | - CRM and third-party integrations - Genesys Cloud API usage fundamentals |
| Topic 5: Genesys Cloud Architecture & Fundamentals | - Platform services and routing basics - Telephony and media fundamentals - Core Genesys Cloud components |
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