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ISO ISOIEC20000LI Exam Overview:

Certification Vendor:Beingcert
Exam Name:ISO/IEC 20000 Lead Implementer Exam
Exam Number:ISOIEC20000LI
Related Certifications:ISO/IEC 20000 Lead Auditor
ISO/IEC 20000 Foundation
ISO/IEC 20000 Implementer
Exam Format:Multiple Choice
Exam Duration:180 minutes
Available Languages:English
Sample Questions:ISO ISOIEC20000LI Sample Questions
Exam Way:Computer-based examination; available through authorized training providers and online proctored testing platforms.
Pre Condition:Recommended knowledge of IT Service Management concepts and ISO/IEC 20000 requirements. Prior implementation experience is beneficial.
Official Syllabus URL:https://beingcert.com

ISO ISOIEC20000LI Exam Syllabus Topics:

SectionObjectives
Preparation for Certification Audit- Certification Readiness
  • 1. Compliance verification
  • 2. Audit preparation
  • 3. Evidence collection
Fundamental Principles and Concepts of Service Management Systems- Service Management System Concepts
  • 1. Service management principles
  • 2. ISO/IEC 20000 framework
  • 3. Benefits of an SMS
Monitoring and Measurement of an SMS- Performance Evaluation
  • 1. Monitoring and measurement
  • 2. Internal audit
  • 3. Service reporting
  • 4. Management review
Service Management System Requirements- ISO/IEC 20000 Requirements
  • 1. Context of the organization
  • 2. Service management policy
  • 3. Roles and responsibilities
  • 4. Leadership and commitment
Continual Improvement- Improvement Activities
  • 1. Corrective actions
  • 2. Nonconformity management
  • 3. Continual service improvement
Planning an SMS Implementation- Implementation Planning
  • 1. Risk and opportunity management
  • 2. Implementation roadmap
  • 3. Service management objectives
Implementing an SMS Based on ISO/IEC 20000- Service Management Processes
  • 1. Incident and problem management
  • 2. Supply and demand management
  • 3. Service portfolio management
  • 4. Service design, build and transition
  • 5. Service assurance
  • 6. Relationship and agreement management

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body Based on the scenario above, answer the following question:
Does NetworkFuse fulfill the prerequisites for a certification audit?

A) Yes, because the ISMS must be operational for at least one year prior to the certification audit
B) Yes, because the certification body has been selected
C) Yes, because internal audits and management reviews have been performed


2. Which of the following practices Indicates that Company A has Implemented clock synchronization?

A) Suspected information security events are reported in a timely manner through an appropriate channel
B) Information processing systems are coordinated according to an approved time source
C) Logs that record activities and other relevant events are stored and analyzed


3. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on scenario 1. what is a potential impact of the loss of integrity of information in HealthGenic?

A) Disruption of operations and performance degradation
B) Incomplete and incorrect medical reports
C) Service interruptions and complicated user interface


4. An organization has decided to conduct information security awareness and training sessions on a monthly basis for all employees. Only 45% of employees who attended these sessions were able to pass the exam.
What does the percentage represent?

A) Performance indicator
B) Attribute
C) Measurement objective


5. Texas H&H Inc. decided to assign an internal expert for their forensic analysis. Is this acceptable? Refer lo scenario 7.

A) Yes. forensic analysis can be done by cither an internal or external expert
B) Yes. hiring an external expert for forensic analysis Is a requirement of the standard
C) No. the company's forensic analysis should be based on the conclusion of Its cloud storage provide investigation


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: B
Question # 4
Answer: A
Question # 5
Answer: A

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