Purchase EXIN : ITIL Deutsch Exam Materials and then pass exam easily
Updated: Sep 06, 2026
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EXIN ITIL Deutsch Exam Overview:
| Certification Vendor: | EXIN (accredited ITIL certification provider under PeopleCert/Axelos scheme) |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL4 Foundation |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Available Languages: | Portuguese, German, Japanese, Chinese (Simplified), English, French, Spanish |
| Exam Format: | Online proctored or onsite, Multiple-choice questions, Closed book |
| Exam Price: | Approx. 250–350 USD (varies by region and provider) |
| Certificate Validity Period: | No fixed expiration (ITIL 4 Foundation certification is generally valid indefinitely) |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26 out of 40 questions) |
| Real Exam Qty: | 40 |
| Recommended Training: | AXELOS ITIL 4 Overview PeopleCert Official ITIL Training |
| Exam Registration: | EXIN ITIL Foundation Certification Page PeopleCert ITIL Certification Portal |
| Sample Questions: | EXIN ITIL Deutsch Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (onsite) |
| Pre Condition: | No formal prerequisites required; recommended familiarity with IT service management concepts |
| Official Syllabus URL: | https://www.exin.com/certifications/exin-itil-foundation/ |
EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Practices Overview | - General management practices (e.g., incident, change, problem management) - Technical management practices - Service management practices |
| Topic 2: ITIL Service Value System (SVS) | - Governance - Service value chain - Guiding principles - Continual improvement |
| Topic 3: The Four Dimensions of Service Management | - Value streams and processes - Organizations and people - Information and technology - Partners and suppliers |
| Topic 4: Key Concepts of Service Management | - Value, outcomes, costs, and risks - Services and service relationships |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Question 1
Welcher Prozess ist dafür verantwortlich, genaue Informationen zu allen Diensten bereitzustellen und zu pflegen?
Übergang oder Übergang in die Lebensumgebung?
A. Service-Portfolio-Management
B. Service Level Management
C. Servicekatalogverwaltung
D. Servicekapazitätsmanagement
Question 2
Welche Aussage zu den Kosten ist RICHTIG?
A. Kosten, die dem Verbraucher entfallen, sind Teil des Wertversprechens
B. Dem Verbraucher entstehende Kosten sind Kosten für die Servicegarantie
C. Dem Verbraucher abgezogene Kosten sind Teil der Servicenutzung
D. Dem Verbraucher entstehende Kosten sind Kosten der Dienstleistung
Question 3
Welche Aktivität trägt zum Schritt „Wo stehen wir jetzt?“ des Modells der „kontinuierlichen Verbesserung“ bei?
A. Die Geschäftsmission verstehen
B. Verbesserungsmaßnahmen durchführen
C. Definieren des Verbesserungsplans
D. Durchführen von Basisbewertungen
Question 4
Was ist ein Zweck der Praxis des „Service Level Managements“?
A. Die Verbindungen zwischen der Organisation und ihren Stakeholdern herstellen und pflegen
B. Um klare geschäftsbasierte Ziele für Service-Levels festzulegen
C. Zur Unterstützung der vereinbarten Qualität eines Dienstes, der alle vereinbarten, vom Benutzer initiierten Serviceanfragen bearbeitet
D. Um sicherzustellen, dass die Lieferanten der Organisation und ihre Leistung angemessen verwaltet werden
Question 5
Welche Praxis empfiehlt den Einsatz ereignisbasierter Umfragen zur Erfassung von Kundenfeedback?
A. Aktivierung ändern
B. Problemmanagement
C. Service-Level-Management
D. Serviceanforderungsverwaltung
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: C |
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