Purchase Microsoft : MB2-718日本語 Exam Materials and then pass exam easily
Updated: Aug 03, 2026
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Microsoft MB2-718日本語 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics 365 for Customer Service |
| Exam Number: | MB2-718 |
| Available Languages: | English, German, French, Spanish, Japanese, Chinese (Simplified) |
| Certificate Validity Period: | Deprecated exam (superseded by newer role-based exams) |
| Exam Duration: | 90 minutes (approx) |
| Passing Score: | Microsoft exams typically use a 700 scaled score (out of 1000) |
| Exam Format: | Multiple-choice questions, Scenario-based questions |
| Real Exam Qty: | 90 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate MCSE: Business Applications |
| Exam Price: | USD pricing varies by region (typically around $165 USD) |
| Sample Questions: | Microsoft MB2-718日本語 Sample Questions |
| Exam Way: | Proctored online or onsite through Pearson VUE |
| Pre Condition: | No formal prerequisites, recommended experience with Microsoft Dynamics 365 customer service functionality |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/exams/mb2-718 |
How much MB2-718 Exam Cost
The price of the MB2-718 exam is $165 USD.
Certification Path
The Microsoft Dynamics 365 for Customer Service Certification includes only one MB2-718 exam.
Microsoft Dynamics 365 for Customer Service MB2-718 Exam
Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Microsoft Dynamics 365 for Customer Service Exam Certification Details:
| Passing Score | 700 / 1000 |
| Exam Name | Microsoft Certified Solutions Expert (MCSE) - Business Applications |
| Duration | 120 mins |
| Exam Code | MB2-718 |
| Exam Price | $165 (USD) |
| Number of Questions | 40-60 |
| Books / Training | 81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service 81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service 81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service 81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service 81065: Microsoft Dynamics 365 for Field Service |
| Schedule Exam | Pearson VUE |
| Sample Questions | Microsoft Dynamics 365 for Customer Service Sample Questions |
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Cases, Knowledge Base, and Service Hub | 25% | - Create and manage cases - Manage Knowledge Base articles - Use the Interactive Service Hub |
| Topic 2: Service Management Analysis and Surveys | 20% | - Voice of the Customer surveys - Service management analysis with Power BI |
| Topic 3: Dynamics Field Service and USD | 20% | - Field Service mobile app and schedule board - Unified Service Desk configuration |
| Topic 4: Manage Queues, Entitlements, and SLAs | 25% | - Define entitlements and channels - Configure queues - Configure service level agreements |
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