Purchase Microsoft : MS-220 Exam Materials and then pass exam easily

Updated: Aug 30, 2026

No. of Questions: 107 Questions & Answers with Testing Engine

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Briefly explain the Certification Worth of the Microsoft MS-220 Exam

Microsoft MS-220 is a certification from Microsoft that validates your ability to implement and manage Microsoft Exchange Server 2010 in an enterprise environment.

The exam is designed for candidates who have at least one year of experience with the design, implementation, and administration of Microsoft Exchange Server 2010. Candidates should be familiar with the fundamental concepts of Exchange Server 2010. The exam tests a candidate's knowledge of planning and deploying services in an enterprise environment, including administering mailbox databases and mailboxes; managing connectivity to external services; and planning client access. Microsoft MS-220 exam dumps are only way to pass the exam.

Microsoft MS-220 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Troubleshooting Microsoft Exchange Online
Exam Number:MS-220
Certificate Validity Period:1 year (Microsoft role-based certification renewal policy)
Passing Score:700/1000
Related Certifications:Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Real Exam Qty:40-60
Exam Duration:120 minutes
Exam Format:Multiple choice, Case study, Scenario-based questions, Multiple response
Available Languages:Portuguese (Brazilian), French, Chinese (Simplified), Korean, Japanese, English, Spanish, German
Exam Price:USD 165
Sample Questions:Microsoft MS-220 Sample Questions
Exam Way:Online proctored or authorized Pearson VUE test center
Pre Condition:No mandatory prerequisite exam. Strong experience with Exchange Online, hybrid environments, PowerShell, and Microsoft 365 administration is recommended.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ms-220

Certification Topics of Microsoft MS-220 Exam

  • Troubleshoot Exchange Online configuration issues (15-20%)

  • Troubleshoot compliance and retention issues (25-30%)

  • Troubleshoot mail client issues (20-25%)

  • Troubleshoot hybrid and migration issues (10-15%)

  • Troubleshoot mail flow issues (20-25%)

Briefly explain the benefits of Microsoft MS-220 certified professional?

The benefits of becoming a Microsoft MS-220 certified professional are:

  • It provides an opportunity to increase your salary by 10%.

  • Becoming a certified professional boosts your confidence and improves your communication skills with other professionals in the industry, making you more marketable in today's competitive IT environment. Microsoft MS-220 exam dumps are way to get certified in your first attempt.

  • It helps you stand out from other candidates during the recruitment process. You can also expect better job opportunities as well as better career growth potentials after being certified.

Exam MS-220: Troubleshooting Microsoft Exchange Online

Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.

Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty

Download exam skills outline

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. External recipient access issues
  • 2. Encryption-related mail flow rules
  • 3. S/MIME troubleshooting
  • 4. Encryption and decryption issues
  • 5. Protected message handling
- Troubleshoot Compliance Issues
  • 1. Mailbox holds and recoverable items
  • 2. Retention policies
  • 3. Search and purge email messages
  • 4. eDiscovery permissions and actions
- Troubleshoot Retention Issues
  • 1. Retention age calculation
  • 2. Retention tags and actions
  • 3. Retention policy application issues
  • 4. MRM diagnostics and message properties
Topic 2: Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
- Troubleshoot Organization-wide Settings
  • 1. Allowed file types
  • 2. Address book policies
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
- Troubleshoot Public Folder Issues
  • 1. Public folder access
  • 2. Hybrid public folder access
  • 3. Mail-enabled public folders
Topic 3: Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Slow migrations
  • 2. Move request analysis
  • 3. Data Consistency Score issues
  • 4. Failed migrations
  • 5. Migration endpoint creation issues
  • 6. Public folder migration issues
- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid Configuration Wizard issues
  • 2. Remote recipient synchronization issues
  • 3. Hybrid mail flow issues
  • 4. Free/busy sharing issues
Topic 4: Troubleshoot Mail Flow Issues20-25%- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Review and interpret message headers
  • 2. Troubleshoot delivery delays
  • 3. Review and interpret message trace results
  • 4. Troubleshoot send and receive issues
  • 5. Analyze mail flow rules and routing policies
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Analyze spam classifications
  • 2. Troubleshoot anti-spam policies
  • 3. Validate SPF, DKIM, and DMARC
  • 4. Troubleshoot quarantined messages
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Analyze SMTP protocol logs
  • 2. Troubleshoot SMTP certificate issues
  • 3. Troubleshoot SMTP relay issues
  • 4. Troubleshoot DNS-related issues
  • 5. Troubleshoot hybrid mail flow
- Troubleshoot Other Mail Flow Issues
  • 1. Interpret NDR data
  • 2. Troubleshoot inbox rules
  • 3. Identify triggered transport rules
  • 4. Analyze attachment blocking rules
Topic 5: Troubleshoot Mail Client Issues20-25%- Troubleshoot Mobile Device Issues
  • 1. ActiveSync connectivity
  • 2. Mobile synchronization logs
  • 3. ABQ list analysis
  • 4. Device access rules
- Troubleshoot Connectivity and Authentication
  • 1. Modern authentication issues
  • 2. Autodiscover issues
  • 3. Outlook connectivity problems
  • 4. Client access rules
- Troubleshoot Calendaring Issues
  • 1. Calendar permissions
  • 2. Mailbox and calendar diagnostics
  • 3. Delegation issues
- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization

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