Updated: Aug 30, 2026
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Microsoft MS-220 is a certification from Microsoft that validates your ability to implement and manage Microsoft Exchange Server 2010 in an enterprise environment.
The exam is designed for candidates who have at least one year of experience with the design, implementation, and administration of Microsoft Exchange Server 2010. Candidates should be familiar with the fundamental concepts of Exchange Server 2010. The exam tests a candidate's knowledge of planning and deploying services in an enterprise environment, including administering mailbox databases and mailboxes; managing connectivity to external services; and planning client access. Microsoft MS-220 exam dumps are only way to pass the exam.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Certificate Validity Period: | 1 year (Microsoft role-based certification renewal policy) |
| Passing Score: | 700/1000 |
| Related Certifications: | Microsoft 365 Certified: Exchange Online Support Engineer Specialty |
| Real Exam Qty: | 40-60 |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple choice, Case study, Scenario-based questions, Multiple response |
| Available Languages: | Portuguese (Brazilian), French, Chinese (Simplified), Korean, Japanese, English, Spanish, German |
| Exam Price: | USD 165 |
| Sample Questions: | Microsoft MS-220 Sample Questions |
| Exam Way: | Online proctored or authorized Pearson VUE test center |
| Pre Condition: | No mandatory prerequisite exam. Strong experience with Exchange Online, hybrid environments, PowerShell, and Microsoft 365 administration is recommended. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ms-220 |
Troubleshoot Exchange Online configuration issues (15-20%)
Troubleshoot compliance and retention issues (25-30%)
Troubleshoot mail client issues (20-25%)
Troubleshoot hybrid and migration issues (10-15%)
Troubleshoot mail flow issues (20-25%)
The benefits of becoming a Microsoft MS-220 certified professional are:
It provides an opportunity to increase your salary by 10%.
Becoming a certified professional boosts your confidence and improves your communication skills with other professionals in the industry, making you more marketable in today's competitive IT environment. Microsoft MS-220 exam dumps are way to get certified in your first attempt.
It helps you stand out from other candidates during the recruitment process. You can also expect better job opportunities as well as better career growth potentials after being certified.
Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.
Passing score: 700. Learn more about exam scores.
Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot Compliance and Retention Issues | 25-30% | - Troubleshoot Microsoft Purview Message Encryption and S/MIME
|
| Topic 2: Troubleshoot Exchange Online Configuration Issues | 15-20% | - Troubleshoot Recipient Issues
|
| Topic 3: Troubleshoot Hybrid and Migration Issues | 10-15% | - Troubleshoot Migration Issues
|
| Topic 4: Troubleshoot Mail Flow Issues | 20-25% | - Troubleshoot Exchange Online Mail Flow Issues
|
| Topic 5: Troubleshoot Mail Client Issues | 20-25% | - Troubleshoot Mobile Device Issues
|
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