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DOWNLOAD DEMO

HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?

A) HP Care Pack Services
B) HP Custom Contractual Services
C) HP Priority Services
D) HP Standard Contractual Services

2. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?

A) Asset Tagging
B) Defective Media Retention
C) Accidental Damage Protection
D) Printer Installation

3. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Asset Tagging
B) Tracking and Recovery Services
C) Defective Media Retention
D) Installation

4. An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?

A) One service level with risk mitigation
B) A warranty purchased at the time of the product purchase
C) The entire cost pre-paid
D) Multiple products, at various service levels, all under one agreement

5. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
B) A customer's IT staff can be trained by HP to quickly repair printer faults.
C) Customers can save up to 44% of the cost of an out-of-warranty repair.
D) Customers have security for lost laptops and desktops due to a mobile workforce.

Solutions: