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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Zuverlässigkeit ist ein Maß für:

A) Die Risikostufe, die sich auf einen Service oder einen Prozess auswirken kann
B) Die Verfügbarkeit eines Dienstes oder einer Komponente
C) Ein Maß dafür, wie schnell ein Dienst oder eine Komponente wieder normal funktioniert
D) Wie lange ein Dienst oder eine Komponente ihre Funktion ohne Fehler ausführen kann

2. Welche der folgenden Availability Management-Aktivitäten gelten als proaktiv und nicht als reaktiv?
1) Risikobewertung
2) Testen von Resilienzmechanismen
3) Überwachung der Komponentenverfügbarkeit

A) nur 1 und 3
B) nur 1 und 2
C) nur 2 und 3
D) Alle oben genannten

3. Welches der folgenden Modelle ist am nützlichsten, um Rollen und Verantwortlichkeiten in einer Organisationsstruktur zu definieren?

A) Der Deming-Zyklus
B) Incident-Modell
C) RACI-Modell
D) Modell für kontinuierliche Serviceverbesserung (CSI)

4. Welche der folgenden Aktivitäten ist NICHT Teil des Deming-Zyklus?

A) Koordinate
B) Tun
C) Plan
D) Handeln

5. Welche der folgenden Aspekte gehören zum Service-Design?
1.Architekturen
2. Technologie
3.Service Management Prozesse
4.Metrics

A) nur 1
B) nur 2 und 3
C) nur 1, 2 und 4
D) Alle oben genannten

Solutions: