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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK's users?

A) Service Cloud
B) Marketing Cloud
C) Experience Cloud
D) Sales Cloud

2. A UX Designer wants to plan and communicate the intended page layouts of a community portal.
Which tool should they use?

A) Personas
B) Wireframes
C) Journey Mapping
D) Process Flows

3. Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?

A) In-App Prompts
B) Dynamic Forms
C) AppExchange Apps
D) Process Builder

4. Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?

A) Prototype testing
B) Task Analysis
C) Expert Review
D) Card Sorting

5. Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.
What is one requirement that could lead to recommending the Console?

A) Work that is mostly in the field
B) Ability to toggle between multiple records
C) Need for viewing multiple list views at the same time

Solutions: