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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The Cloud Kicks marketing team purchased a marketing automation tool and is implementing a lead qualification process. The sales director provided key attributes and activity history of the ideal lead. What should the consultant do to help marketing improve the process?

A) Create reports based on the sales metrics provided in the marketing automation tool and train marketing users to identify and qualify leads.
B) Develop the Lead score and grade in the marketing automation tool to automatically determine when a lead should become qualified.
C) Set up the marketing automation tool to send prospects to the sales director and ask sales reps to assist in the qualification process.

2. How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?

A) Observe end users.
B) Establish KPIs for end users.
C) Demo Sales Cloud to end users.

3. Cloud Kicks recently purchased Salesforce, and the leadership team is excited about being able to forecast more accurately. Sales managers say that making updates to forecasted amounts during the pipeline meetings is time consuming, and it is difficult to review all of the committed opportunities within the meeting time. What should the consultant recommend to help make meetings more efficient while making real- time forecast updates?

A) Use in-line editing to update the forecast amount for records.
B) Modify multiple opportunities at one time in the Forecast page.
C) Tell reps to use the list view to move opportunities between stages.

4. Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce. What should the consultants do to efficiently analyze how users are logging in to Salesforce?

A) Review the login history on the user record.
B) Create a custom report on the User object.
C) Create a User report and filter by Login Subtype.

5. Cloud Kicks' reps need to log calls, send emails, and see next-step suggestions all from a single, streamlined workspace optimized for high-velocity inside sales. What should the consultant recommend?

A) Sales Cloud Einstein High Velocity Sales (Sales Engagement)
B) Standard Opportunity page layout
C) Salesforce Classic Console

Solutions: