Purchase Salesforce : Service-Cloud-Consultant日本語 Exam Materials and then pass exam easily
Last Updated: Sep 14, 2026
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These are following steps for registering the Salesforce Service-Cloud-Consultant exam. Step 1: Visit to Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method
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Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
What is the duration of the Service-Cloud-Consultant Exam
- Passing Score: 67%
- Format: Multiple choices, multiple answers
- Number of Questions: 60
- Length of Examination: 105 minutes
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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Industry Knowledge | 12% | - Types of contact centers and their characteristics - Contact center metrics and KPIs - Business challenges, risks and outcomes |
| Topic 2: Contact Center Analytics | 10% | - Report and dashboard design - Data-driven improvement - Key metrics and KPIs tracking |
| Topic 3: Implementation Strategies | 12% | - Data migration, quality and governance - Licensing and deployment considerations - Consulting engagement lifecycle - Training and adoption planning |
| Topic 4: Integrations | 10% | - CTI and telephony integration - Third-party system integration - Data exchange and synchronization |
| Topic 5: Service Cloud Solution Design | 15% | - Scalability and maintainability - Security, compliance and performance optimization - Capabilities, limitations and trade-offs - Solution design based on requirements |
| Topic 6: Case Management | 13% | - Case deflection and self-service - Automation: assignment rules, escalation, workflow - End-to-end case lifecycle design - Entitlements, milestones and SLAs |
| Topic 7: Intake and Interaction Channels | 13% | - Configuration best practices - Email, web, social, phone and messaging channels - Designing intake channels - Digital engagement and omni-channel |
| Topic 8: Knowledge Management | 12% | - Article lifecycle, versioning and visibility - Case deflection and knowledge adoption - Knowledge base design and implementation - Data categories and access control |
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