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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. The HR manager is asked to develop a sales incentive plan. What should he do first?

A) Conduct a series of sales trainings to increase the product knowledge and sales abilities of the associates.
B) Analyze the current sales performance of individual stores and associates, and benchmark it against market data for other retail stores.
C) Develop an incentive program with monetary as well as nonmonetary sales incentives.
D) Communicate the new sales incentive plan to associates and address their questions and concerns.

2. The HR VP of a firm is leading an effort to implement a risk management plan and establishes an internal team to assess the risks involved in the event there is a disruption in the supply chain. What should be the team's first step in confidently evaluating this risk?

A) Assign managers to address their departments' supply chain risks.
B) Identify alternative supply chain suppliers.
C) Identify recurring readiness reports from its suppliers.
D) Review the firm's strategic objectives.

3. At an organization positioned for substantial growth, the HR leader is evaluating whether to outsource several HR functions. Which question should the HR leader first consider in the evaluation process?

A) Will the vendor provide consistent service and ensure regulatory obligations are met?
B) Will the cost of outsourcing HR functions provide a measurable return to the bottom line?
C) How could outsourcing help the organization best manage HR service delivery levels?
D) Could the transition to outsourcing create substantial disruption of work on current projects?

4. A large retail company opens a distribution center directly across the street from a small competing firm's distribution center and posts a sign advertising open entry-level positions. The plant manager of the small firm notices that the sign indicates the advertised salary is higher than what the firm pays its entry-level employees.
The plant manager is concerned employees will leave the firm to seek work at the competing company. The plant manager notifies the HR manager of the pay differences and requests immediate pay matching for all entry-level employees. The HR manager sets up a meeting with the plant manager, compensation manager, and HR business partner to discuss the issue. They decide to increase base pay to match the competitor's base pay but only for a subset of entry-level roles identified as critical. They also decide to put the pay increase into effect immediately, and the HR manager agrees to monitor the situation over the next three months.
How should the HR manager analyze the impact of the pay increase on entry-level employees over the three-month period?

A) Administer a job satisfaction survey to compare responses of employees who satisfy their pay and those who did not.
B) Set up interviews with entry-level employees to identity factors responsible for the retention of current employees.
C) Track online reviews about the company by employees and candidates.
D) Track whether conversion rates from applicant to employee increase for entry-level positions.

5. An oil and gas company that operates globally signs an agreement to shift the operations part of the business to another organization. As a result, the company must lay off several employees. Some of the employees that must be laid off are working at headquarters while others are currently assigned to another country to support operations in the field. An HR director is tasked with developing a plan for communicating and executing the layoffs.
News about the layoffs is mistakenly revealed before an official announcement is made, leaving the employees feeling betrayed and distrustful of HR. At the upcoming all-employee meeting, what should the HR director focus on to rebuild employee trust?

A) Assuring the employees that regular updates about the layoffs will be provided in the future.
B) Admitting that a mistake was made and that communicating layoffs was supposed to be done differently.
C) Explaining the best parts of the severance package that will be offered to the employees who are laid off.
D) Explaining the change in the businesses strategic direction that led to the decision to initiate layoffs.

Solutions: