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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Altering the human variable
B) Problem solving
C) Altering the structural variables
D) Authoritative command

2. What is an advantage of a group that is not very cohesive?
Choose 1 answer

A) There is less need for giving rewards as group rewards.
B) When performance norms are high, productivity will be higher than in a cohesive group.
C) When performance norms are low, productivity may be higher than in a cohesive group

3. Which theory of motivation focuses on 5 levels of needs, and further separates those needs by lower-order needs and higher-order needs?
Choose 1 answer

A) Maslow's Hierarchy of Needs Theory
B) McClelland's Theory of Needs
C) McGregor's Theory X and Theory Y
D) Two-Factor Theory

4. What is a purpose of employee performance evaluations?
Select one.

A) To evaluate the physiological symptoms of organizational functionality
B) To assess the physiological symptoms of organizational dysfunctionality
C) To measure reliability of an employee's attitude toward customers
D) To serve as criteria against which management validates selection and development programs

5. What is the optimal method for maximizing team member participation in a global meeting?
Choose 1 answer

A) Video conferencing technology
B) Unilateral communication techniques
C) In-person meeting
D) Hard copy messaging

Solutions: