Updated: Aug 18, 2026
No. of Questions: 59 Questions & Answers with Testing Engine
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| Certification Vendor: | Avaya |
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000-3 |
| Real Exam Qty: | 59 |
| Exam Duration: | 90 minutes |
| Exam Price: | $125 USD (historical) |
| Exam Format: | Multiple Choice, Scenario-Based |
| Passing Score: | 70% |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Related Certifications: | Avaya IP Office Implementation Avaya SME Communications |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning & Certification |
| Sample Questions: | Avaya 3000.3 Sample Questions |
| Exam Way: | Retired June 23, 2012; previously delivered via Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya IP Office and SME telephony environments |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Network & Telephony Integration | 20% | - Security and access control - LAN/WAN connectivity and QoS - SIP trunking and PSTN connectivity |
| Topic 2: Infrastructure & Requirements Gathering | 25% | - Data network assessment and readiness - Customer business and productivity requirements - Application integration and capacity planning - Existing PBX, dial plan, and telecom infrastructure |
| Topic 3: Implementation & Configuration | 35% | - User configuration, dial plan, and routing - Voicemail, messaging, and unified communications - Licensing, feature activation, and system setup - Avaya IP Office system deployment |
| Topic 4: Maintenance, Troubleshooting & Support | 20% | - System monitoring and routine maintenance - Backup, restore, and software updates - Fault isolation and issue resolution |
1. Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
A) Office Phone Manager Pro
B) Office Video Softphone
C) Office Voice Portal
D) Office Softconsole
2. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
A) Unified Messaging
B) Outcalling
C) Voicemail Pro with UMS
D) Voicemail Pro with IMS
E) Message Manager
3. Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?
A) SET AUTH 0
B) SET LIC 1
C) SET PHNIC 011
D) SET SMBLIC 1
4. Which Windows command is used to determine which ports the server is currently using?
A) ipconfig /displaydns
B) show ports
C) portqry
D) netsh interface dump
E) netstat -an
5. A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?
A) VoiceMail Pro must be part of the domain.
B) The registry key is a string containing the name of the share.
C) IP Office must be in a SCN.
D) The Workgroup name must be in each server.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: E | Question # 5 Answer: B |
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