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Updated: Aug 16, 2026
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Avaya 6402 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya IP Office Implementation 6402 Exam |
| Exam Number: | 6402 |
| Passing Score: | 70% |
| Available Languages: | English |
| Related Certifications: | Avaya IP Office Administration Avaya Certified Implementation Specialist (ACIS) - IP Office |
| Exam Format: | Multiple Choice, Scenario-based questions |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 60-90 |
| Sample Questions: | Avaya 6402 Sample Questions |
| Exam Way: | Typically online proctored or authorized test center delivery depending on region |
| Pre Condition: | Recommended knowledge of basic IP networking and telephony concepts; familiarity with Avaya IP Office fundamentals is advised. |
Avaya 6402 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Voicemail and Messaging | - Voicemail Pro configuration
|
| Maintenance and Troubleshooting | - System monitoring and diagnostics
|
| Installation and Initial Configuration | - System setup and commissioning
|
| User and Extension Management | - User provisioning and administration
|
| IP Office System Architecture | - IP Office components and deployment models
|
| Trunking and Connectivity | - SIP and PSTN configuration
|
Avaya IP Office Implementation Sample Questions:
1. Given the following System Short Codes and system settings:
What will happen if a user attempts to dial the 500 Short Code?
A) The system will timeout and no extension will be dialed.
B) Extension 210 will be dialed
C) Extension 210 will be dialed after 4 seconds.
D) Extension 203 will be dialed.
2. The IP Office can have user's extension numbers that range from one to nine digits. Additional considerations should be made when planning and assigning extension numbers for hunt groups and users. Which two are best practices when creating a uniform dial plan In the IP Office? (Choose two.)
A) Users and Groups shouldhave unique extension numbers in all IP Offices in a SmallCommunityNetwork.
B) Users and hunt groups must have duplicate extension numbers as long as both reside in different IP Offices in a Small Community Network.
C) All user's extensions should match a physicalline as long as both reside in different IP Offices In a Small Community Network.
D) All extensions should have the same length of digits.
3. When manually setting up an IP telephone, which setting represents the IP address of the IP Office?
A) Phonetyp
B) SwitchSv
C) CallSv
D) Filetyp
4. Given the following Short Codes and system settings:
What will happen after a user dials 500?
A) The system will immediately dial Extn203.
B) The system will immediately present a wave off tone as thereis a conflict.
C) The system willdial Extn 203 after four seconds.
D) The system will waitforadditional digits and timeout if no additional digits are presented.
5. Which Short Code type has the highest priority when dialing a number on an IP Office terminal?
A) Line
B) Route
C) System
D) User
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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