Updated: Aug 20, 2026
No. of Questions: 66 Questions & Answers with Testing Engine
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| Certification Vendor: | AVAYA |
| Exam Name: | Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam |
| Exam Number: | 7004-1 |
| Available Languages: | English |
| Certificate Validity Period: | Retired |
| Passing Score: | Not publicly disclosed by Avaya |
| Exam Price: | Varies by country/region (USD pricing not officially published) |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 66 |
| Exam Format: | Multiple Choice, Multiple Answer |
| Related Certifications: | Avaya Communication Server 1000 for Avaya Aura Specialist |
| Sample Questions: | Avaya 7004.1 Sample Questions |
| Exam Way: | Delivered through Avaya authorized testing providers at proctored testing centers; this exam has since been retired. |
| Pre Condition: | No formal prerequisite exam publicly required; experience with Avaya Communication Server 1000 and Avaya Aura environments is recommended. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Fault diagnosis and recovery
|
| Communication Server 1000 Architecture and Maintenance | - Communication Server 1000 platform architecture
|
| Networking and Routing | - Network configuration
|
| System Administration and Configuration | - Configuration management
|
| System Upgrades and High Availability | - Upgrade and resiliency features
|
1. Click the Exhibit button.
The local Central Office required that all calls dialed utilize dialing, however users forget to dial the NPA for local calls. Which DMI entry would be utilized to insert the NPA of 214 when a user dials 9-774-3299?
A) DMI Table 3
B) DMI Table 1
C) DMI Table 2
D) DMI Table 4
2. What new prompt is added to an IP set configuration to allow for assigning a set for Zone Based Doling?
A) the ZBO prompt
B) the DIALPLAN prompt
C) the ZONE prompt
D) the NUMZONE prompt
3. Click the Exhibit button.
Given a company's dialing plan shown in the exhibit, if a station user at the company in the New York City is attempting to place a call to Albany and the station dial AC1+661+7449, what will happen to the call?
A) The call will terminate at the LDN of 518-267-7300 over Route 10
B) The call will not complete and the user will receive the interface treatment as defined in the Customer Data Block (CDB) for that customer.
C) The call will terminate at the Albany location at extension 7449.
D) The call will terminate at the Boston location at extension 7449.
4. Click the Exhibit button.
Consider the a customer's dialing plan shown in the exhibit, which detail on-net and off-net dialing requirements:
TIE trunks between Location A and Location B are currently out of service.
TIE trunks between Location B and Location D are currently out of service.
All over TIE trunks are fully functional.
Which route will a call to LOC 304-2001 take if it originates from location B?
A) TIE BD to Location D, then TIE CD to Location C then TIE AC to Location A
B) TIE AB to Location A.
C) TIE BD to Location D.
D) The call will not leave the originating PBX
5. When attempting to program Zone Based Dialing through Element Manager, the user is unable to access the Dialing Configuration Page.
What needs to be configured before the Dialing Configuration Page can be accessed, assuming the ZBN_PACKAGE (420) is already installed?
A) The ZBN_PACKAGE (420) needs to be disabled.
B) The CDP dialing plan needs to be programmed.
C) Number Zones need to be configured
D) Nothing, Zone Based Dialing cannot be configured in Element Manger.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
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