Purchase Salesforce : AP-207 Exam Materials and then pass exam easily
Updated: Jul 11, 2026
No. of Questions: 77 Questions & Answers with Testing Engine
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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
1. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
A) Check available field service time slots for the week.
B) See a list of all service and work types available in the system.
C) Accurately confirm and verify customer details.
D) Confirm customer entitlements for field service appointments.
2. Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?
A) Work Order. Work Order Line Hem, Service Appointment, Work Type
B) Work Order. Work Order Line item. Service Territory. Work Type
C) Work Order. Work Type. Service Appointment. Service Territory
D) Work Order. Work Order Line Item Work Procedure. Work Plan
3. An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9
A) Service Cloud
B) Marketing Cloud
C) Sales Cloud
D) Communications Cloud
4. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?
A) Focus primarily on the contractor organization's concerns.
B) Ask probing questions to understand and document the needs of all stakeholders.
C) Demonstrate expertise right away to achieve the fastest stakeholder agreement
D) Propose compromises between stakeholders that could result in collective positive outcomes.
5. 4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers
A) eSignature
B) Meter Pings
C) Account
D) Balances
E) Premise
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B,D | Question # 5 Answer: C,D,E |
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