Purchase IBM : C2010-024 Exam Materials and then pass exam easily
Updated: May 26, 2026
No. of Questions: 50 Questions & Answers with Testing Engine
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IBM Tivoli Level 2 Support Tools and Processes Sample Questions:
1. An engineer identifies that an open APAR exists which matches the problem reported in a PMR and that the Component ID and release in the APAR match those defined in the PMR.
What should the engineer do next?
A) Notify Level 3 that they have a PMR to be added to the Interested Party list of the APAR.
B) Associate the PMR to the APAR using the correct command in RETAIN/CCWin.
C) Subscribe the PMR to the APAR using the correct command in RETAIN/CCWin.
D) Fill in the APAR fietd in the PMR with the APAR Number.
2. When seeking technical assistance from a team belonging to another brand, where should
the engineer look for details on how to contact the team?
A) the teams external website pages - located on www.ibm.com/support
B) the Tivoli OneTeam Process Document (TOPD)- located on the Tivoli Process website
C) the Contact Reference File (CRF) for the team - in the Technical Assistance Procedures
D) the Technical assistance Reference File (TARF) for the team - in the Contact section
3. Once a Non-OneTeam PMR created using Service Request has been received, which method should be used to contact the customer?
A) Contact the client using the provided telephone number in the PMR.
B) Contact the client using the provided preferred method of contact.
C) Contact the client using the provided e-mail address in the PMR.
D) Contact the client simply by updating the PMR and setting it for follow-up.
4. What is needed to logon to IBM Extreme Leverage?
A) RETAIN User ID and password
B) Lotus Notes User ID and password
C) IBM Intranet User ID and password
D) IBM Software Support User ID and password
5. An engineer is working on a PMR and is unsure which Solution Given code to use.
Where can the correct information be found?
A) in the IBM Support Handbook
B) in the monthly scorecard
C) in the Problem Handling section of the Process Website
D) in the RETAIN HELP screen
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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