Purchase Peoplecert : CMS7 Exam Materials and then pass exam easily

Updated: Jul 24, 2026

No. of Questions: 370 Questions & Answers with Testing Engine

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Peoplecert CMS7 Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL Foundation Certificate in IT Service Management (ITIL V3 Foundation)
Exam Number:CMS7
Exam Format:Multiple choice, Closed book, Single correct answer per question
Available Languages:English, Additional localized languages may vary by region
Exam Duration:60 minutes
Certificate Validity Period:Lifetime (no expiration for ITIL V3 Foundation certificate)
Real Exam Qty:40 multiple-choice questions
Exam Price:Varies by region (typically ~USD 250–400 equivalent)
Related Certifications:ITIL 4 Foundation
ITIL Intermediate Lifecycle
ITIL Practitioner
Passing Score:65% (26 out of 40)
Recommended Training:ITIL Official Training (PeopleCert / Axelos Accredited)
Exam Registration:PeopleCert Exam Registration
Sample Questions:Peoplecert CMS7 Sample Questions
Exam Way:Online proctored exam or authorized test center (via PeopleCert)
Pre Condition:No formal prerequisites required
Official Syllabus URL:https://www.peoplecert.org

Peoplecert CMS7 Exam Syllabus Topics:

SectionObjectives
ITIL Service Lifecycle- Service Strategy
  • 1. Service portfolio concepts
    • 2. Strategy management for IT services
      - Continual Service Improvement
      • 1. CSI model and metrics
        - Service Transition
        • 1. Release and deployment management
          • 2. Change management
            - Service Operation
            • 1. Problem management
              • 2. Incident management
                • 3. Event management
                  - Service Design
                  • 1. Service level management
                    • 2. Design coordination and processes
                      Key ITIL Functions and Roles- Service desk
                      - Technical management
                      - Application management
                      Service Management as a Practice- Stakeholders and value co-creation
                      - Concepts of service and value creation

                      Peoplecert ITIL V3 Foundation Sample Questions:

                      1. Who owns the specific costs and risks associated with providing a service?

                      A) The Service Provider
                      B) The Service Level Manager
                      C) The Finance department
                      D) The Customer


                      2. Which of the following statements about communication within Service Operation are CORRECT?
                      1.All communication must have an intended purpose or resultant action
                      2.Communication should not take place without a clear audience

                      A) None of the above
                      B) 1 only
                      C) 2 only
                      D) Both of the above


                      3. Which of the following is concerned with fairness and transparency?

                      A) Capacity Management
                      B) Service Level Management
                      C) Governance
                      D) Service Strategy


                      4. Which of the following is NOT a characteristic of a process?

                      A) Delivers specific results
                      B) A method of structuring an organization
                      C) Responds to specific events
                      D) It is measurable


                      5. Which of the following activities are carried out in the "Where do we want to be?" step of the continual service improvement (CSI) model / approach?

                      A) Reviewing measurable improvements
                      B) Defining measurable targets
                      C) Creating a baseline
                      D) Implementing service and process improvements


                      Solutions:

                      Question # 1
                      Answer: A
                      Question # 2
                      Answer: D
                      Question # 3
                      Answer: B
                      Question # 4
                      Answer: B
                      Question # 5
                      Answer: B

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