Purchase Salesforce : FS-Con-101 Exam Materials and then pass exam easily
Updated: Oct 12, 2026
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Salesforce FS-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Field Service Consultant Exam |
| Exam Number: | FS-Con-101 |
| Exam Duration: | 105 minutes |
| Exam Price: | USD 200 (retake: USD 100) |
| Available Languages: | English |
| Real Exam Qty: | 60-65 |
| Exam Format: | Multiple-select, Scenario-based items, Multiple-choice |
| Passing Score: | 63% |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Prepare for Your Salesforce Field Service Consultant Credential Implement Salesforce Field Service (FSL201) |
| Exam Registration: | Salesforce Certification Portal Kryterion Webassessor |
| Sample Questions: | Salesforce FS-Con-101 Sample Questions |
| Exam Way: | Online proctored or in-person at Kryterion testing centers |
| Pre Condition: | Must hold Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant certifications |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101 |
Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuring Mobility | 10% | - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Managing Resources | 16% | - Set up and manage crews and resource types - Understand license types and deployment - Manage time sheets, operating hours, and skills - Configure service territories and membership |
| Managing Scheduling and Optimization | 28% | - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules - Set up operating hours and availability |
| Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
An employee at Universal Containers performs the role of a Dispatcher and a Technician. How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create two Skills records and assign them to the Service Resource record.
- B. Create one Service Resource and assign the relevant Permission Set Licenses.
- C. Create one Service Resource and assign the Technician and Dispatcher role.
- D. Create two Service Resources and assign them to the employee.
Correct Answer: B 🗳️
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An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and Priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book. Which solution should a Consultant recommend so the agent can meet this Requirement?
- A. Create one Work Order for each Price Book and use Work Types to assign the Price Book to eachWork Order Line Item.
- B. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
- C. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
- D. Create one Work Order and override the price on Work Order Line Items for products on thePreferred Price Book.
Correct Answer: C 🗳️
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AW Computing technicians use the field service mobile application exclusively since They are always in the field. Due to frequent schedule changes, the technician should Only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?
- A. Enable drip feed to dispatch one service appointment per technician at a time.
- B. Set up auto dispatch to dispatch one work order for each technician at a time.
- C. Set Send Appointment Notifications on Dispatch in the mobile settings to one.
- D. Instruct the dispatcher to only dispatch one work order to each technician at a time.
Correct Answer: A 🗳️
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Universal Containers wants Technicians to create a follow-up Service Appointment if they are unable to complete a Work Order due toMissing inventory. What should a Consultant implement on the Work Order object to accomplish this?
- A. A Macro
- B. A custom button
- C. A Visualforce page
- D. A Quick Action
Correct Answer: D 🗳️
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The service director at Ursa Major Solar would like to understand the effect thatService objectives have on the assignment of service appointments to serviceResources.
Where can the director view service objective scores for potential appointment timeSlots?
- A. Bulk dispatch action
- B. Candidates action
- C. Book appointment action
- D. Dispatch console
Correct Answer: B 🗳️
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