Purchase Microsoft : MB-230日本語 Exam Materials and then pass exam easily
Updated: Nov 10, 2026
No. of Questions: 373 Questions & Answers with Testing Engine
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Omnichannel For Customer Service Implementation: 30-45%
- Agent Experience Configuration: This topic measures your skills in creating macros, defining agent scripts, configuring notifications, Quick Responses, as well as sessions & applications.
- Supervisor Experience Configuration: The learners need to demonstrate their skills in enabling sentiment analysis, customizing KPI or intra-day insight, as well as configuring intra-day insights and Omnichannel Insights dashboard.
- Omnichannel for Customer Service Deployment: This subtopic will evaluate the skills of the applicants in managing queues and defining user settings. It will also measure competence in configuring skill-based routing, configuring application settings, and provisioning Omnichannel for Customer Service.
- Power Virtual Agents Implementation: The individuals should learn how to explain the concepts and components of Virtual Agents. They also need the skills in integrating Power Virtual Agents and Dynamics 365 Customer Service. Additionally, they should be able to escalate a conversation to a live agent.
- Work Distribution: The candidates need to possess competence in configuring workstreams, routing values, and entity routing. Additionally, they should be able to demonstrate their expertise in implementing context variables and explaining the variations between channel routing and entity routing.
- Channels Management: This subdomain equips the examinees with the skills needed to configure channels, pre-chat surveys, Secure Message Service, and proactive chat. It also requires their experience in explaining the use cases for Channel Integration Frameworks and enabling chat widgets on the websites.
Who should take the MB-230: Microsoft Dynamics 365 Customer Service Exam
The Microsoft MB-230 Exam certification is an internationally-recognized certification which help to have validation for those professionals who are keen to make their career in Dynamics 365 Customer Service
This exam aspirant are validated on ability to accomplish the following technical tasks: perform configuration; manage cases and the knowledge base; manage queues, entitlements, and SLAs; and configure voice of the customer.These candidates can go for this exam.
- Marketing consultants
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Microsoft MB-230日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Exam Duration: | 100 minutes |
| Available Languages: | Italian, Russian, Chinese (Simplified), German, Korean, English, Japanese, French, Chinese (Traditional), Spanish, Arabic (Saudi Arabia), Indonesian (Indonesia), Portuguese (Brazil) |
| Exam Price: | $165 USD |
| Exam Format: | Multiple choice, Case study, Drag-and-drop, Yes/No |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700 / 1000 |
| Certificate Validity Period: | 1 year (renewal required) |
| Sample Questions: | Microsoft MB-230日本語 Sample Questions |
| Exam Way: | Online (proctored) or at a testing center |
| Pre Condition: | None |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230 |
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Microsoft Power Platform | 10% | - Configure Power Virtual Agents
|
| Topic 2: Implement Connected Customer Service | 10% | - Configure IoT integration
|
| Topic 3: Manage entitlements and SLAs | 15% | - Create and manage entitlements
|
| Topic 4: Implement multi-session experiences for Customer Service | 20% | - Manage channels
|
| Topic 5: Implement scheduling | 5% | - Manage services
|
| Topic 6: Manage analytics, visualizations, and insights | 10% | - Configure Customer Service Insights
|
| Topic 7: Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
| Topic 8: Implement routing | 10% | - Configure unified routing
|
Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) Sample Questions:
注: この質問は、同じシナリオを提示する一連の質問の一部です。一連の質問にはそれぞれ固有の解決策が含まれています。解決策が規定の目標を満たしているかどうかを判断します。質問セットによっては、正しい解決策が複数ある場合もあれば、正しい解決策がない場合もあります。
このセクションの質問に回答した後は、その質問に戻ることはできません。そのため、これらの質問はレビュー画面に表示されません。
電気工学会社が Dynamics 365 Customer Service を導入しています。
エンジニアは 1 時間単位で作業をスケジュールします。
1 時間のブロックが終了する前にジョブを完了したエンジニアは、そのブロック内で新しいジョブを開始することはできません。
ジョブを完了するために追加の 1 時間ブロックの一部を必要とするエンジニアは、その追加ブロックで新しいジョブを開始できないようにする必要があります。
要件を満たすようにフルフィルメント設定を構成する必要があります。
提案された解決策: 1 時間のリソース予約ブロックを許可するように勤務時間カレンダーを構成します。
ソリューションは目標を満たしていますか?
- A. いいえ
- B. はい
Correct Answer: A 🗳️
Explanation: Only visible for Pass4SureQuiz members. You can sign-up / login (it's free).
あなたは Dynamics 365 Customer Service 管理者です。メールは自動的にケースに変換されます。
ユーザーは、メールがケースに変換されなくなったと報告しています。
考えられる原因は何ですか？
- A. ワークフロー プロセスは非アクティブ化されています。
- B. Dynamics Flow プロセスが実行されていません。
- C. ソリューションは公開されていません。
- D. あなたのユーザー ID には、プロセスを効果的に実行する権限がありません。
Correct Answer: A 🗳️
Explanation: Only visible for Pass4SureQuiz members. You can sign-up / login (it's free).
あなたは、Dynamics 365 for Customer Service管理者であり、Voice of the Customer（VoC）の調査を作成しています。
VoC調査の回答がサポートのエスカレーションをトリガーすることを確認する必要があります。
どのワークフローを使用する必要がありますか？
- A. VoC-NPS応答の処理
- B. VoC-調査活動を閉じる
- C. VoC-プロセスの顔の応答
- D. VoC-プロセス調査の回答
Correct Answer: D 🗳️
Explanation: Only visible for Pass4SureQuiz members. You can sign-up / login (it's free).
ある会社が自転車の販売とサービスを行っています。この会社では Dynamics 365 Sales と Dynamics 365 Customer Service を使用しています。Bicycle というカスタム テーブルを作成します。ユーザーは、Bicycle テーブルの情報を使用して個人用ビューを作成しようとします。ユーザーは Account テーブルから顧客情報を追加したいのですが、列が利用できません。Bicycles テーブルで Account 列を利用できるようにする必要があります。
何を設定すればよいでしょうか?
- A. アカウント テーブルから個人用ビューを作成します。
- B. Account テーブルと Bicycles テーブルの間にリレーションシップを作成します。
- C. Bicycles テーブルと Account テーブルの両方に同じ列を追加します。
- D. 営業担当者のユーザー ID にシステム管理者のセキュリティ ロールを追加します。
- E. 2 つの個別のビューを作成します。1 つは Bicycles テーブルに、もう 1 つは Account テーブルに作成します。
Correct Answer: B 🗳️
注：この質問は、同じシナリオを提示する一連の質問の一部です。シリーズの各質問には、指定された目標を満たす可能性のある独自のソリューションが含まれています。一部の質問セットには複数の正しい解決策がある場合がありますが、他の質問セットには正しい解決策がない場合があります。
このセクションの質問に回答した後は、その質問に戻ることはできません。その結果、これらの質問はレビュー画面に表示されません。
あなたの会社は、顧客従業員満足度調査のDynamics 365 for Customer Service Voiceをクライアントに提供します。同社には、Satisfaction Surveyという標準化された一連の調査質問があります。
クライアントごとにアンケートをカスタマイズする必要があります。
解決策：カスタムの質問タイプを作成します。カスタムの質問タイプを新しい調査に追加します。質問をカスタマイズします。
ソリューションは目標を達成していますか？
- A. いいえ
- B. はい
Correct Answer: A 🗳️
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