Last Updated: Sep 08, 2026
No. of Questions: 60 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Selling and Customer Engagement | 10% | - Solution recommendation and positioning - Value proposition and ROI analysis - Customer requirement analysis |
| Topic 2: Unified Communications and Collaboration (UC&C) | 25% | - Avaya Equinox and Aura solutions - Collaboration tools and endpoints - UC&C architecture and components - Integration with third-party applications |
| Topic 3: Deployment and Management | 25% | - Virtualization and survivability - Solution design and sizing - Security, compliance, and troubleshooting - Administration, maintenance, and licensing |
| Topic 4: Contact Center Solutions | 20% | - Routing, queuing, and call handling - Avaya Aura Contact Center overview - Reporting, analytics, and workforce optimization |
| Topic 5: Avaya Team Engagement Solutions Overview | 20% | - Introduction to Avaya Team Engagement Solutions - Benefits and business value - Avaya portfolio and product offerings |
Question 1
One of the members of your account team, read that the Scopia Elite MCU supports an Auto Attendant function. The team member is confused about why an MCU needs an Auto attendant feature.
Which statement about the auto attendant function is true?
A. It greets or welcomes the user.
B. It provides options for the user's video layout.
C. It provides a "waiting room" prior to the moderator joining the call.
D. It provides a menu of the current meetings that the user can join.
Question 2
Avaya Equinox 3. is a universal app and will support both iPhone and iPad.
Which two statements about upgrading from Avaya Communicator are true? (Choose two)
A. Avaya Communicator 2.1 for iPhone will not upgrade to Avaya Equinox 3.x for iOS.
B. Avaya Communicator for iPad will not upgrade to Avaya Equinox 3.x for iOS
C. Avaya Communicator 2.1 for iPhone will upgrade to Avaya Equinox 3.x for iOS
D. Avaya Communicator for iPad will upgrade to Avaya equinox 3.x for iOS.
Question 3
The Multiple Appearance directory Number (MADN) feature has been added with Avaya Aura 8.0 as part of the CS1000 modernization It includes SCA (single call appearance/arrangement), which works like Communication Manager bridging, and MCA (multiple call appearance/arrangement), which works like bridging on the CS1000.
What is the difference between MCA and SCA?
A. MCA makes all calls private
B. MCA is only available on Avaya Equinox clients
C. MCA is only available on Device Adapted sets
D. MCA is tied to a particular call appearance on the primary endpoint
Question 4
A customer wants a deskphone with a touch screen, Bluetooth headset, and USB support.
Which deskphone would meet their request?
A. J169
B. 9621G
C. 9641G
D. J179
Question 5
Avaya Equinox mobile apps support two modes of operation for delivering presence: SIP Presence and CES (Client Enablement Services) Presence. SIP Presence removes a CES dependency for presence services.
If a system includes Session Manager, Presence Services and CES, which two statements describe the mobile app behavior? (Choose two)
A. If the SIP connection fails, but CES connection remains available, the app moves to CES Presence
B. The mobile app must be manually configured to use SIP Presence
C. If the SIP connection fails, but CES connection remains available, the app does not move to CES Presence
D. The mobile app will automatically default to SIP Presence
Solutions:
| Question 1 Answer: A | Question 2 Answer: B,C | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: B,C |
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