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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?

A) The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.
B) The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.
C) The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.
D) The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.

2. How can a custom ringtone be configured for a contact?

A) Setting -> Notifications -> Contacts -> Phone Ring Tone
B) Contacts-> Select Contact-> Edit-> Phone Ring Tone
C) Contacts-> Select Contact-> Edit-> Custom Ring Tone
D) Setting -> Notifications -> Contacts -> Custom Ring Tone

3. Which of the following is NOT a capability of BlackBerry Link?

A) Software updates
B) NFC Media Sync
C) Bluetooth Media Sync
D) Backup device data

4. Once a ticket has been opened with RIM support, how would a report be created to submit logs from the BlackBerry 10 (BB10) handheld?

A) Help > Support > Create Report
B) Settings > Help > Support > Create Report
C) Options > Help > Support > Create Report
D) Settings > Support > Create Report

5. What does enabling Mass Storage Mode on the BlackBerry 10 (BB10) device allow the user to accomplish?

A) Bluetooth connections
B) Blocking USB connections
C) Copying media and files
D) Wi-Fi sharing

Solutions: