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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

Market segmentation means that:

A. Organisations can deal more quickly with customers.
B. There is only a small market that is available to consumers.
C. The market the organisation is selling to has become saturated.
D. Customers are sub divided into smaller groups to distinguish purchaser behaviour.

Question 2

If possible, the first time a customer comes into a shop you should ensure that:

A. You find out their name.
B. You make sure they are in the correct shop.
C. Customer information is collected.
D. They purchase something.

Question 3

A mystery shopper is a person who is:

A. Known to the organisation as a occasional shopper.
B. Known to an organisation and acts as a customer.
C. Unknown to an organisation and acts as a customer.
D. Someone who has yet to make a purchase.

Question 4

Many organisations have something called a USP. This means they have a:

A. Unique sales position.
B. Unusual service product.
C. Unique selling point.
D. Unique sales pitch.

Question 5

Which of the following is recognised as a time wasting activity:

A. Being indecisive.
B. Having a to-do list.
C. Being decisive.
D. Making a decision.

Solutions: