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CIMA E3 - Strategic Management Question Tutorial Sample Questions:

1. A Service Level Agreement (SLA) defines exactly what services a service provider will provide and the required level or standard for those services.
Which of the following statements regarding Service Level Agreements is NOT correct?

A) Service Level Agreements should include the targets and benchmarks to be used and the consequences for failing to meet them.
B) Service Level Agreements should include the procedures for cancelling the contract.
C) Service Level Agreements should include a guarantee to provide 100% availability for complaint resolution.
D) Service Level Agreements should include the expected response time to technical queries.

2. Which THREE of the following statements apply to Lynch's performance pyramid? (Choose three.)

A) The right-hand side of the pyramid contains measures which are predominantly non-financial.
B) The business unit level includes measures which relate to internal systems needed to meet customers' needs.
C) The lowest level of the pyramid contains the day-to-day operational measures.
D) The business operating systems level includes the market-related Critical Success Factors.
E) The left-hand side of the pyramid contains measures which have an external focus.
F) The performance pyramid is designed to ensure that all activities support the organization's vision.

3. DRAG DROP
PQ is an international airline.
In accordance with Porter's Value Chain, select "Primary" or "Support" for each of the activities listed below:
Select and Place:

Correct

4. An organization must acquire suitable hardware and software in order to implement a knowledge management strategy so that knowledge can be stored and communicated.
Which of the following would be appropriate systems to use in a knowledge management strategy? (Choose all that apply.)

A) Ledgers and journals
B) Social media
C) Internet
D) Local area network
E) Intranet
F) Groupware

5. DRAG DROP
YZ is a family-run business which manufactures and sells confectionery, employing almost 100 staff. It operates 10 shops in small towns in the north of country P.
Sales of YZ's products have decreased over the last 4 years due to competition from large supermarkets, internet shopping and a general economic downturn, which has hit the north of country P especially hard.
YZ's managing director has recently retired and the board decided to fill the vacancy with an external appointment. The new managing director plans to invest in new manufacturing technology, which would cut staffing levels by 15% and reduce wastage, allowing YZ to lower its prices. YZ's staff are very unhappy about these proposals, feeling that they will destroy YZ's family tradition and reputation that has developed over many years.
Select the correct descriptor for each of the forces for change below:
Select and Place:

Correct

Solutions: