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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In the context of AICC high availability, what is the difference between "N+1" and "1+1" redundancy models?

A) N+1 is for software, 1+1 is for hardware.
B) They are identical and can be used interchangeably.
C) 1+1 provides better performance, while N+1 is more cost-effective.
D) N+1 provides one spare component for N active components, while 1+1 is an active-standby pair.

2. Which AICC architectural principle is key to achieving scalability, allowing you to add more ports or agents by adding more servers of a specific type?

A) Monolithic Design
B) Modular, Component-Based Design
C) Shared-Tenant Database
D) Proprietary Hardware Appliance

3. What is the primary purpose of a "network diagram" in an AICC proposal or design document?

A) To illustrate the physical and logical connections between all components, including firewalls, routers, and servers.
B) To list the phone numbers for the contact center.
C) To describe the IVR menu flow.
D) To show the organizational structure of the contact center.

4. What does the term "codec" refer to in the context of AICC voice communications?

A) A type of database used for storing recordings.
B) A protocol for call control.
C) A device for connecting to the PSTN.
D) An algorithm that compresses and decompresses digital audio data.

5. Which AICC concept refers to the practice of routing interactions to the best available resource, whether that is a human agent or an automated self-service system?

A) Intelligent Routing
B) Direct Dialing
C) Default Routing
D) Manual Routing

Solutions: