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Last Updated: Aug 16, 2026

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Data Protection Technologies- Backup and recovery concepts
- Data protection solutions
Topic 2: Troubleshooting and Problem Resolution- Use of diagnostic utilities
- Diagnosing and resolving storage issues
Topic 3: Installation and Configuration- Network connectivity and SAN configuration
- Enterprise storage systems setup
Topic 4: Storage Virtualization and Management- Storage management tools (e.g., Spectrum Control)
- IBM Spectrum Virtualize/similar technologies
Topic 5: Performance Optimization- Performance analysis tools
- Tuning storage performance

IBM Enterprise Storage Technical Support Sample Questions:

1. Which solution offers compression?

A) FlashSystem V840
B) DS8870
C) XIV
D) FlashSystem 840


2. A customer's current storage environment includes both a 12 module XIV Gen3 and a DS5300 with 12 expansion drawers. The customer wants to migrate all workload from the DS5300 to the XIV.
Which two actions should the solution architect perform first? (Choose two.)

A) Collect DS5300 and XIV performance data and model the cumulative workload.
B) Migrate the DS5300 to the XIV using an IBM SAN Volume Controller with IBM Spectrum Virtualize software.
C) Gather and analyze capacity requirements and usage using the DS5300 and GUI.
D) Collect DS5300 performance data and model the workload on a 12 module XIV.
E) Migrate the DS5300 workload to the XIV using XIV migration capability.


3. Which IBM storage offering enables the analytics engine with MicroLatency to more rapidly process data for insight?

A) Real-time Compression
B) Flexible Storage
C) IBM FlashSystem
D) IBM Spectrum Scale


4. Which upgrade is possible for a customer with IBM FlashSystem 840?

A) Systems purchased with eight 4 TB flash modules can be expanded to twelve 1 TB flash modules.
B) Systems purchased with eight 2 TB flash modules can be expanded to twelve 2 TB flash modules.
C) Systems purchased with eight 2 TB flash modules can be expanded to twelve 4 TB flash modules.
D) Systems purchased with eight 4 TB flash modules can be expanded to twelve 2 TB flash modules.


5. A customer currently owns a Scalar LTO-5 SAS single drive autoloader.
Planned future growth requires a tape library with capacity of four LTO-6drives and 40 data cartridges.
Which IBM product meets the requirement while minimizing impact on the budget?

A) TS3100
B) TS3200
C) TS3310
D) TS2900


Solutions:

Question # 1
Answer: D
Question # 2
Answer: B,E
Question # 3
Answer: B
Question # 4
Answer: A
Question # 5
Answer: A

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