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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?

A) guidelines onw3.ibm.com/oneteam
B) FastPath guidelines
C) guidelines on Product Support page
D) OneTeam guidelines

2. According to the Software Support Handbook how is a Severity 1 PMR defined?

A) Non-critical query
B) Criticalimpact or system down
C) Non-critical or impacting support team
D) Severeimpact and system running

3. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

A) within one hour
B) within five hours
C) within two hours
D) the best endeavors

4. When does a PMR need to be re-entitled?

A) When you find an APAR for the customer's problem.
B) When the product compid is changed.
C) When customer's telephone number is changed.
D) When the customer cannot speak English.

Solutions: