Purchase EXIN : ITSM20F日本語 Exam Materials and then pass exam easily
Last Updated: Nov 09, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management System (SMS) Requirements | 30% | - Organizational context and leadership
|
| Topic 2: Operation of the Service Management System | 55% | - Supply and demand processes
|
| Topic 3: Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?
- A. サービスデスク
- B. リリース管理
- C. 変更管理
- D. セキュリティ管理
Correct Answer: B 🗳️
ユーザーが作業を継続できるようにする一時的な解決策とは何ですか?
- A. サービスリクエスト
- B. 回避策
- C. 変更要求 (RFC)
- D. 既知のエラー
Correct Answer: B 🗳️
企業は継続的改善の原則を適用することを決定しました。この決定によりどのようなアクションが生じるでしょうか?
- A. 顧客満足度を分析し、その結果として得られるアクションを特定する
- B. 現状を分析および評価して、改善すべき領域を特定します。
- C. サービス管理システムを少なくとも年に一度見直します。
- D. 内部サービス組織の評価を開始します
Correct Answer: B 🗳️
できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?
- A. 可用性管理
- B. インシデント管理
- C. 問題管理
- D. ITサービス継続管理
Correct Answer: B 🗳️
サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?
- A. 変更リクエスト
- B. 問題
- C. 回避策
- D. 既知のエラー
Correct Answer: C 🗳️
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