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Apple Macintosh Service Certification Sample Questions:

1. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A) What version of Keynote are you using?
B) Is your Mac connected to a network?
C) Can you open other Keynote files?
D) Can you open any files?

2. Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?

A) Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.
B) Check for signal interference.
C) Verify Bluetooth peripheral hardware batteries are charged.
D) Update Bluetooth software on the Mac.
E) Make sure Bluetooth is turned on.

3. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A) Remove the hard drive carriers.
B) Remove the Optical Drive and Carrier.
C) Remove the front inlet fan assembly.
D) Remove the processor tray.

4. You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWO

A) always place ESD-sensitive components on metal surfaces
B) ground yourself and the equipment you are working on
C) discharge the display to protect the other ESD-sensitive components
D) handle any ESD-sensitive components by the connectors, rather than by the edges
E) ask other technicians to avoid touching you when you are working on ESD-sensitive components

5. Which of the following ports is NOT included with the MacBook Pro (13-inch, Mid 2012)?

A) DVI
B) FireWire 800
C) Gigabit Ethernet
D) Thunderbolt

Solutions: