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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart- to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows?
Choose 2 answers

A) All data points on products should be mapped and replicated between CPQ and B2B Commerce.
B) Cart and Order record owners are mapped to Quote and Quote Line record owners.
C) The source for the data feed to ERP is the CPQ Order object.
D) Product and Pricing are set up with CPQ as the source of record.

2. A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?

A) Sales Cloud Einstein
B) Standard Dashboards
C) CRM Analytics
D) Reporting snapshots

3. During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out tosupport UC.
The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

A) Fully document all customizations added to the system.
B) Communicate and train users on new features.
C) Give usersa way to raise support tickets for new features they do not understand.
D) Ensure development, training, and production environments are in place.
E) Give users the ability to opt-out of any new feature they dislike.

4. Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.
Which three leading metrics should a SolutionArchitect recommend to help NTO measure each reseller's goals through the Partner Community?
Choose 3 answers

A) Opportunity win rates
B) Number of quotes generated
C) Product types sold
D) Opportunities generated
E) Logins into Partner Community

5. Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users.
The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

A) Assess the level of data quality and test new features with a subset of users in production before enabling all users.
B) Assess the level of technical debt and test new featuresin a sandbox before enabling in production.
C) Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
D) Assess the level of data quality and test new features with a pilot before enabling for all users.

Solutions: