Purchase Salesforce : Service-Cloud-Consultant日本語 Exam Materials and then pass exam easily
Last Updated: Nov 03, 2026
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How to book the Service-Cloud-Consultant Exam
These are following steps for registering the Salesforce Service-Cloud-Consultant exam. Step 1: Visit to Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method
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Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
What is the duration of the Service-Cloud-Consultant Exam
- Passing Score: 67%
- Format: Multiple choices, multiple answers
- Number of Questions: 60
- Length of Examination: 105 minutes
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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Industry Knowledge | 12% | - Types of contact centers and their characteristics - Contact center metrics and KPIs - Business challenges, risks and outcomes |
| Topic 2: Contact Center Analytics | 10% | - Report and dashboard design - Data-driven improvement - Key metrics and KPIs tracking |
| Topic 3: Implementation Strategies | 12% | - Data migration, quality and governance - Licensing and deployment considerations - Consulting engagement lifecycle - Training and adoption planning |
| Topic 4: Integrations | 10% | - CTI and telephony integration - Third-party system integration - Data exchange and synchronization |
| Topic 5: Service Cloud Solution Design | 15% | - Scalability and maintainability - Security, compliance and performance optimization - Capabilities, limitations and trade-offs - Solution design based on requirements |
| Topic 6: Case Management | 13% | - Case deflection and self-service - Automation: assignment rules, escalation, workflow - End-to-end case lifecycle design - Entitlements, milestones and SLAs |
| Topic 7: Intake and Interaction Channels | 13% | - Configuration best practices - Email, web, social, phone and messaging channels - Designing intake channels - Digital engagement and omni-channel |
| Topic 8: Knowledge Management | 12% | - Article lifecycle, versioning and visibility - Case deflection and knowledge adoption - Knowledge base design and implementation - Data categories and access control |
Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:
Cloud Kicks では、複数の専門家がケースで共同作業できるように、Slack に Swarming を実装することを検討しています。
このアプローチの考慮事項は何ですか?
- A. スウォームは、問題に対して作成された新しいチャネルでのみ作成できます。
- B. Swarm チャネルはデフォルトで Slack のパブリック チャネルになります。
- C. ユーザーがチャネルに追加されると、過去の投稿は表示されなくなります。
Correct Answer: C 🗳️
Explanation: Only visible for Pass4SureQuiz members. You can sign-up / login (it's free).
Cloud Kicks（CK）での最近のケース分析では、パスワードのリセットや注文の問い合わせといった単純なケースの割合が高いことが明らかになりました。CKは、SMS、Facebook Messenger、WhatsAppなどの拡張チャネルを通じて顧客にセルフサービスを提供したいと考えています。この要件を満たすために、CKはサービスエージェントを作成しました。
この AI エージェントを拡張チャネルに接続するための次のステップとして、Service Cloud コンサルタントは何を推奨すべきでしょうか?
- A. 埋め込みサービス デプロイメントを作成します。
- B. 自動起動フローを作成します。
- C. 新しいメッセージング チャネルを作成します。
Correct Answer: C 🗳️
Explanation: Only visible for Pass4SureQuiz members. You can sign-up / login (it's free).
Universal Containers は、古いデータベースから新しい Salesforce ナレッジ システムに記事を移動したいと考えています。
ハウツー記事の多くには、転送する必要がある画像が含まれています。
コンサルタントは、これらの画像を Salesforce ナレッジに移動するときに何を考慮する必要がありますか?
- A. HTML ファイルに画像を追加します。
- B. すべての画像を JPEG ファイルに変更します。
- C. 各画像が 25 MB 未満であることを確認してください。
Correct Answer: C 🗳️
Explanation: Only visible for Pass4SureQuiz members. You can sign-up / login (it's free).
Universal Containers は最近、顧客と対話するために新しい CTI システム、ナレッジベース、および Einstein チャットボットを実装しました。サポートおよびサービス担当副社長は、顧客のセルフサービスを容易にするための追加のシステム改善を要求しました。
コンサルタントは何を勧めるべきですか?
- A. 顧客にナレッジ ベースで解決策を検索してもらいます。
- B. フリーダイヤルのカスタマー サポートの電話番号を入力します。
- C. 顧客向けに Experience Cloud サイトを作成します。
Correct Answer: C 🗳️
Explanation: Only visible for Pass4SureQuiz members. You can sign-up / login (it's free).
最近の顧客満足度調査によると、サポートセンターは顧客への新製品のアップセルが不十分であることが明らかになりました。顧客は、サービスに関する問題について電話をかけても、セールストークに誘導されることに不満を抱いています。
しかし、
新製品をアップセルされた顧客は、顧客として継続する可能性が 2 倍高くなります。
顧客がオファーを受け入れる可能性が高い場合にのみアップセルが行われるようにするための推奨される方法は何ですか?
- A. サービス分析予測
- B. ビジュアルリモートアシスタント
- C. アインシュタインの次の最善の行動
Correct Answer: C 🗳️
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