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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.

A) Employee
B) Business user
C) Organizational unit
D) Business role

2. Which of the following elements is optional when you configure a service level?

A) type of service
B) Net labor time
C) alert when overdue
D) Priority ticket

3. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Absolute
B) Cyclical
C) Alternating
D) Fixed

4. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answers to this question.

A) The Override Territory box is not available
B) Additional fields become available for territory determination
C) Access restrictions for territories are not available
D) The Define Exceptions step is disabled

5. What can you use to control use privileges in Sap Cloud for Customer Note: There are 3 correct answers to this question.

A) Approval process
B) Work center view
C) Code list restriction
D) Business role
E) Business configuration

Solutions: