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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) None of the above
B) 1 only
C) 2 only
D) Both of the above

2. Which of the following would NOT be contained in a release policy?

A) Roles and responsibilities for the release
B) The risk register for the release
C) Entry and exit criteria of the release into testing
D) Naming and numbering conventions

3. Which statement BEST represents the guidance on incident logging?

A) All incidents must be fully logged
B) Incidents must only be logged if a resolution is not immediately available
C) The service desk decide which incidents to log
D) Only incidents reported to the service desk can be logged

4. Which of the following activities are performed by a service desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes

A) 2 and 4 only
B) 1, 2 and 3 only
C) 3 and 4 only
D) All of the above

5. Which one of the following generates demand for services?

A) Service level agreements (SLA)
B) Cost of providing support
C) Infrastructure trends
D) Patterns of business activity (PBA)

Solutions: