Last Updated: Aug 14, 2026
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Troubleshoot mail client issues (20-25%)
Troubleshoot Exchange Online configuration issues (15-20%)
Troubleshoot compliance and retention issues (25-30%)
Troubleshoot mail flow issues (20-25%)
Troubleshoot hybrid and migration issues (10-15%)
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Microsoft MS-220 is a certification from Microsoft that validates your ability to implement and manage Microsoft Exchange Server 2010 in an enterprise environment.
The exam is designed for candidates who have at least one year of experience with the design, implementation, and administration of Microsoft Exchange Server 2010. Candidates should be familiar with the fundamental concepts of Exchange Server 2010. The exam tests a candidate's knowledge of planning and deploying services in an enterprise environment, including administering mailbox databases and mailboxes; managing connectivity to external services; and planning client access. Microsoft MS-220 exam dumps are only way to pass the exam.
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot Exchange Online configuration issues | 15-20% | - Resolve permissions and access control problems - Manage mailbox and recipient configuration - Troubleshoot email address policies and accepted domains - Fix mailbox database and quota issues |
| Troubleshoot mail flow issues | 20-25% | - Resolve send/receive failures, delays, and NDRs - Interpret message headers and message trace results - Address issues with attachments and Defender for Office 365 - Troubleshoot mail flow rules and routing issues |
| Troubleshoot hybrid and migration issues | 10-15% | - Resolve hybrid configuration wizard and connectivity problems - Troubleshoot mailbox migration batches and failures - Fix directory synchronization issues - Address coexistence and free/busy sharing problems |
| Troubleshoot compliance and retention issues | 25-30% | - Address data loss prevention (DLP) issues - Manage retention policies and retention labels - Resolve eDiscovery and content search problems - Troubleshoot in-place holds and litigation holds |
| Troubleshoot mail client issues | 20-25% | - Resolve Outlook connectivity and profile issues - Address mailbox settings and calendar sharing issues - Troubleshoot Outlook on the web access and functionality - Fix mobile device and ActiveSync problems |
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