Last Updated: Aug 24, 2026
No. of Questions: 230 Questions & Answers with Testing Engine
Download Limit: Unlimited
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Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:
Holding a certification in a certain field definitely shows that one have a good command of the MB-240 knowledge and professional skills in the related field. However, it is universally accepted that the majority of the candidates for the Microsoft Dynamics 365 Field Service Functional Consultant exam are those who do not have enough spare time and are not able to study in the most efficient way.
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| Section | Weight | Objectives |
|---|---|---|
| Manage Work Orders (20-25%) | 20-25% | - Configure work order lifecycle and statuses - Manage work order reporting and analytics - Manage work order products, services, and notes - Process work order inspections and recommendations - Handle work order incidents and resolutions - Create and manage work orders |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Configure product inventory and item associations - Manage inventory levels and stock locations - Process purchase orders and returns - Configure warehouse and inventory settings |
| Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods - Configure schedule board and board features - Manage scheduling options and requirements - Configure map view and route optimization - Handle scheduling conflicts and rescheduling |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Implement connected field service scenarios - Configure IoT integrations and alerts - Process IoT alerts and work order creation |
| Configure Field Service (20-25%) | 20-25% | - Implement security roles and field service settings - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Configure work order types and incident types - Configure scheduling configurations and booking setup - Set up and configure customer assets - Configure Field Service organizations and structures |
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