Updated: Jul 17, 2026
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1. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)
A) SecurityEngine
B) API Web Services
C) Configuration Service
D) ACCCM Admin Web Interlace
E) Provisioning Server
2. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.
How can this error be resolved?
A) Give the logged in user full control of the C:\ directory.
B) Give the logged in user full control of the C:\temp directory.
C) Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.
D) Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
3. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)
A) Verily that the Synchronizer Server is running.
B) Verify that the correct ODBC versionisinstalledon the ACCCM server.
C) Verify that the ACCCM script isinstalledon the CMS side.
D) Verify that a CMS Role is assigned to the agent.
E) Verify that the ACCCM CMS user database permissions on the CMS database.
4. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)
A) Functional Service
B) Importer Service
C) Licensing Service
D) Provisioning Service
E) Active Directory Synchronization Service
F) Sync Service
5. What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?
A) the MAC address of the ACCCM server
B) the Windows 2008R2Enterprise Product Key
C) the server type and model number
D) the TP address of the ACCCM server
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: D | Question # 3 Answer: D,E | Question # 4 Answer: C,D,F | Question # 5 Answer: A |
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