Purchase Microsoft : MB2-716 Exam Materials and then pass exam easily
Updated: Aug 28, 2026
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Skills measured
- Configure Microsoft Dynamics 365 (20-25%)
- Implement business rules, workflows, and business process flows (20-25%)
- Create and manage Microsoft Dynamics 365 solutions, forms, views, and visualizations (25-30%)
- Implement Microsoft Dynamics 365 entities, entity relationships, and fields (20-25%)
Microsoft MB2-716 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customization and Configuration |
| Exam Number: | MB2-716 |
| Passing Score: | 700 (on a 1000 scale) |
| Certificate Validity Period: | Retired (no longer available; certification track has been replaced by role-based certifications) |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Exam Format: | Scenario-based questions, Case study, Multiple response, Multiple choice |
| Related Certifications: | Microsoft Certified: Dynamics 365 Fundamentals Microsoft Dynamics CRM certifications (legacy MCSA track) |
| Real Exam Qty: | 40-60 (varies, retired exam) |
| Exam Price: | Approximately 165 USD (varies by country) |
| Recommended Training: | Microsoft Learn - Dynamics 365 CRM customization learning paths |
| Exam Registration: | Microsoft Certification Portal Pearson VUE Microsoft Exams |
| Sample Questions: | Microsoft MB2-716 Sample Questions |
| Exam Way: | Online proctored or authorized testing center (historically via Pearson VUE for Microsoft exams) |
| Pre Condition: | Recommended experience with Microsoft Dynamics 365 (CRM) application usage and basic business process understanding; no strict prerequisite but practical CRM exposure is expected. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/ |
High level topics covered by our practice test
This Web Simulator is for Candidates Consultants who implement, deploy, use, maintain, or support advanced Microsoft Dynamics 365 in their customers' organizations. Candidates for this exam typically include developers, implementation consultants, technical support personnel, and system administrators. They assess a customer's business needs and configure and customize the application.
The Web Simulator will also help candidates to understand better the Dynamics CRM features and functionality using Microsoft Dynamics CRM 2016 Customization and Configuration creating a background in the business process as well as Microsoft Online Business Solutions.
Microsoft MB2-716 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Configure Microsoft Dynamics 365 (20-25%) | |
| Configure Microsoft Dynamics 365 settings | -Configure auditing, document management, and collaboration -Configure administration settings -Perform data management tasks -Perform user management -Implement themes |
| Manage Microsoft Dynamics 365 security | -Identify security roles - Define permissions and privileges -Configure access levels -Configure security roles -Assign security roles -Implement multiple security roles -Manage access -Implement the standard security model and hierarchy security - Configure business units -Manage teams |
| Configure email Services | -Identify integration options -Configure email server profiles and default organization email settings -Enable server-side email synchronization -Enable folder tracking - Map exchange folders -Set up and configure theDynamics 365 App for Outlook |
| Integrate Microsoft Dynamics 365 with other Office 365 Offerings | -Select the appropriate Office 365 group integration -Create and configure Office 365 groups -Integrate Microsoft Dynamics 365 and SharePoint -Enable linking to OneNote files - Set up and configure OneNote integration -Configure OneDrive for Business integration |
Implement Microsoft Dynamics 365 entities, entity relationships, and fields (20-25%) | |
| Manage Microsoft Dynamics 365 entities | - Manage entity ownership - Manage entity properties -Configure system entities -Describe activity entities -Configure entity ownership and entity properties -Implement managed properties -Configure custom entities and security roles -Delete entities |
| Implement entity relationships | -Define relationship types -Create relationships -Configure cascading rules -Identify types of cascading behavior -Work with hierarchical data -Configure entity mapping - Create connections and connection roles |
| Define and Configure Microsoft Dynamics 365 Fields | - Identify field types - Define field naming requirements -Configure field properties and field display formats -Implement option sets and two option fields -Configure lookup fields and customer fields |
| Configure field Customizations | - Configure fields -Configure field properties -Use calculated fields -Use rollup fields - Configure global option sets -Create alternate keys -Configure field-level security and security roles - Use status and status reasons - Identify status reason transitions |
Create and Manage Microsoft Dynamics 365 Solutions, Forms, Views, and Visualizations (25-30%) | |
| Create and Manage Microsoft Dynamics 365 Solutions | - Recommend usage patterns for Microsoft Dynamics 365 solutions -Identify solution components -Identify solution types -Create managed and unmanaged solutions -Configure publishers and versions - Manage multiple solutions -Import and export solutions -Patch and clone solutions |
| Customize Microsoft Dynamics 365 Forms | - Identify Microsoft Dynamics 365 form types -Build a form -Use specialized form components -Implement access teams and sub-grids -Create editable grids -Work with navigation -Use multiple forms |
| Implement Microsoft Dynamics 365 Views and Visualizations | - Identify view types -Create, modify, manage, and delete views - Customize views -Create system and personal charts -Identify chart types that can be combined -Use available series aggregation types -Customize charts -Import and export charts -Create dashboards and dashboard components -Customize dashboards -Control access to dashboards |
| Configure Microsoft Dynamics 365 for Mobile Devices | - Deploy the mobile client -Identify available entities for the mobile client -Configure mobile navigation -Design mobile form layout -Create custom controls - Hide mobile form content -Create multiple forms -Create mobile views and activity lists |
Implement Business Rules, Workflows, and Business Process Flows (20-25%) | |
| Implement and Manage Business Rules | - Determine when to use business rules -Describe business rule scopes -Identify actions that trigger business rules -Configure business rules, conditions, and actions |
| Implement and Manage Workflows and Custom Actions | - Implement workflows -Identify workflow types -Implement custom actions -Identify when to use business process flows, workflowsand custom actions |
| Implement and Manage Business Process Flows | - Identify business flow components -Enable business process flows -Implement steps, stages, and categories -Implement flows that use multiple entities -Use conditional branching -Implement role-driven business process flows -Run workflows |
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-716.aspx
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