2023 Latest 100% Exam Passing Ratio - 500-443 Dumps PDF
Pass Exam With Full Sureness - 500-443 Dumps with 72 Questions
NEW QUESTION 19
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
- A. Cisco Unified ICM call router and peripheral gateway
- B. Cisco Unified ICM call router and administrative workstation
- C. administrative workstation and HDS-DDS
- D. Cisco Unified ICM call router and logger
Answer: A
NEW QUESTION 20
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)
- A. Configure default labels for each dialed number using the Configuration Manager.
- B. In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.
- C. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.
- D. Configure default labels for each skill group using the Configuration Manager.
- E. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
- F. Test your scripts to ensure that all routing logic is correct.
Answer: A,B,E
NEW QUESTION 21
What is the semantic meaning of the RouterCallKeyDay variable?
- A. It represents a string that corresponds to the day that the call was taken. For example: at midnightit could advance from "Monday" to "Tuesday".
- B. It represents a string that corresponds to a Globally Unique Call Identifier.
- C. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
- D. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
- E. It represents a sequence number used for ordering rows for the same call.
Answer: D
NEW QUESTION 22
Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?
- A. The call type is not mapped to the Cisco Unified ICM script.
- B. The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.
- C. The Cisco Unified CVP server is running on temporary licenses.
- D. The VXML application is not deployed to the CVP servers.
Answer: B
NEW QUESTION 23
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)
- A. Cisco Unified Intelligence Center Publisher is not in service.
- B. Secondary DNS was changed.
- C. Number of concurrent real-time reports exceeded the system limits.
- D. IP address was changed.
- E. Primary NTP server was changed.
- F. Number of historical reports exceeded the system limits.
- G. Hostname was changed.
- H. Time zone was changed.
Answer: D,E,G,H
NEW QUESTION 24
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?
- A. System Application Agent
- B. Cluster Manager
- C. Cisco Tomcat
- D. Cisco DB
- E. Cisco Dirsync
Answer: C
NEW QUESTION 25
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)
- A. recording a .wav file
- B. agent greeting
- C. agent whisper
- D. FTP a file
- E. Courtesy Callback
- F. Emergency Contact Center closure
- G. IVR Outbound option
Answer: A,D,E
NEW QUESTION 26
Which variable does the Cisco Unified Customer Voice Portal use to return information about problems encountered while running a script?
- A. user.microapp.server_info
- B. user.microapp.FromExtVXML
- C. user.microapp.input_type
- D. user.microapp.error_code
Answer: D
NEW QUESTION 27
Which tool is available to expand the size of Cisco Unified ICM databases?
- A. ICMDBA
- B. Microsoft SQL Studio
- C. DBExpand
- D. database sizing utility
Answer: A
NEW QUESTION 28
Which CLI command is run on Cisco Unified Intelligence Center to check database replication?
- A. show replication status
- B. show dbreplication status
- C. utils dbreplication status
- D. utils replication status
Answer: C
NEW QUESTION 29
Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router?
- A. Router Log Viewer
- B. Script Editor
- C. RTTest
- D. Diagnostic Framework Portico
Answer: A
NEW QUESTION 30
Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)
- A. ICM User Group policy
- B. ICM facility
- C. ICM agent users
- D. ICM Security policy
- E. ICM Organizational Unit
- F. ICM instance
Answer: B,E,F
NEW QUESTION 31
Which command is used to examine detailed events processed by the call router with Cisco Unified Contact Center Enterprise?
- A. viewlogs rtr <options..>
- B. showlogs rtr <options..>
- C. dumplog router <options..>
- D. dumplog rtr <options..>
Answer: D
NEW QUESTION 32
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?
- A. MAC address of the phone not associated with PG user.
- B. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- C. Phone Join Across Lines feature is enabled.
- D. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- E. Phone IPv6 feature is enabled.
Answer: C
NEW QUESTION 33
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?
- A. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer
- B. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
- C. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
- D. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
Answer: C
NEW QUESTION 34
Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?
- A. Administrative scripts can use an ICM Gateway node.
- B. Administrative scripts can use a DB Lookup node.
- C. Administrative scripts can run more than one time per second.
- D. Administrative scripts must be associated with a call type.
Answer: B
NEW QUESTION 35
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
- A. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
- B. 400 ms, 3 heartbeats
- C. 400 ms, 5 heartbeats
- D. 100 ms, 5 heartbeats
- E. 100 ms, 3 heartbeats
Answer: D
NEW QUESTION 36
Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?
- A. Consider only the first three digits from the dial number.
- B. Suffix three digits to dialed number.
- C. Truncate three digits from dialed number.
- D. Prefix three digits to the dialed number at the end.
Answer: C
NEW QUESTION 37
Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?
- A. No Courtesy Callbacks are allowed.
- B. Any number of callbacks are allowed.
- C. Callbacks have been temporarily suspended for dialed number.
- D. Courtesy Callbacks start when "0" calls are in the queue.
Answer: B
NEW QUESTION 38
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